Encore, Communications Senior Advisor

Please note this role is open to Cigna Group retirees only

Role Description:

The Senior Advisor, Accredo Communications (Encore) provides targeted strategic and execution support for a defined set of high‑priority customer communication initiatives impacting Accredo Pharmacy. This role focuses on advising, shaping, and advancing defined communication capabilities, operating with clear scope and measurable outcomes within a part‑time structure.

Why This Role Matters

Customer communication is one of the most direct levers for improving patient adherence, satisfaction, and health outcomes in specialty pharmacy.  This senior advisor will shape how Accredo engages patients at every step of their pharmacy journey – from onboarding to ongoing care – and will apply senior‑level expertise and influence to help make that change stick

What You’ll Do

• Serve as a senior advisor supporting identified Accredo Customer Communication capabilities, partnering with product owners and leaders to refine strategy, roadmap inputs, and success measures
• Support definition and refinement of business problems, objectives, and success measures for assigned communication initiatives, providing expert guidance and recommendations.
• Provide targeted coaching and mentoring to product owners or delivery partners as capacity allows and when aligned to assigned initiatives
• Partner with cross‑functional teams to advance defined communication use cases through intake, prioritization, design refinement, readiness for delivery, and deployment / validation
• Contribute artifacts such as communication strategy recommendations, journey insights, decision briefs, or readiness assessments to support delivery

Scope and Workload

• Initial commitment of approximately 12 hours per week, with potential to increase to up to 20 hours per week based on business needs and mutual agreement
• Work planned in advance with clear deliverables to support efficient use of time
• Flexible scheduling within agreed‑upon availability windows
• Scope and priorities will be reviewed regularly to ensure alignment with agreed‑upon capacity

Experience & Qualifications (Encore)

• 5+ years of experience in customer communications strategy, digital engagement, or related healthcare/PBM roles, or equivalent combination of education and experience
• Demonstrated ability to provide senior‑level advisory input, recommendations, and decision support for communication or customer experience initiatives
• Working knowledge of healthcare, PBM, or specialty pharmacy environments; Accredo Pharmacy familiarity strongly preferred
• Strong written and verbal communication skills, with experience translating complex concepts into clear guidance and artifacts
• Comfortable partnering with cross‑functional teams and operating effectively within a defined, part‑time capacity
• Experience with common collaboration and planning tools (e.g., Jira, Confluence, PowerPoint, Excel)

What Success Looks Like:

• Within the first 60–90 days, you will have developed a strong understanding of priority Accredo communication journeys, gaps, and initiatives in scope.
• You will be providing actionable recommendations, artifacts, or decisions that accelerate delivery and improve communication clarity or performance.
• Within the first year, your contributions will be reflected in measurable improvements in patient engagement, communication effectiveness, and cross‑team alignment for assigned initiatives.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.