Employee Relations Specialist

Hi, I'm Rita Dias, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

The Employee Relations Specialist serves as a key resource for fostering positive employee relations and ensuring that all workplace issues are addressed in a fair, equitable, and consistent manner. This role involves managing employee concerns, mediating disputes, and working to resolve conflicts while promoting a positive organizational culture.

We are looking for Employee Relations Specialist who will:

• Serve as the first point of contact for employees regarding workplace issues, grievances, and disputes.

• Facilitate resolution of conflicts between employees or between employees and management through mediation, counseling, and problem-solving techniques.

• Conduct thorough and impartial investigations into employee complaints, documenting findings and recommending appropriate actions.

• Ensure that company policies and procedures are communicated effectively and adhered to, including those related to employee conduct, performance, and ethics.

• Assist in creating and updating employee relations policies and procedures to ensure compliance with legal requirements and best practices.

• Educate employees and managers on company policies, procedures, and relevant laws.

• Develop and deliver training sessions for employees and managers on topics such as conflict resolution, communication skills, and employee rights.

• Provide guidance and support to managers on handling employee issues, performance management, and disciplinary actions.

• Stay current on labor laws, regulations, and industry standards to ensure the company’s policies and practices comply with legal requirements.

• Maintain accurate records of investigations, resolutions, and disciplinary actions in accordance with legal and organizational requirements.

• Generate reports on employee relations issues, trends, and resolutions for management review.

• Analyze data related to employee relations issues to identify trends and areas for improvement.

Is this opportunity right for you? We are looking for candidates who have:

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.

• A Master’s degree or HR certification (such as SHRM-CP, SHRM-SCP, PHR, or SPHR) is a plus

• 3 years of experience in HR, Employee Relations, or a related field, with a strong background in conflict resolution and policy enforcement.

• Knowledge of labor laws, employment regulations, and best practices in employee relations specifically in the EMEA region.

• Excellent interpersonal and communication skills.

• Strong problem-solving and analytical abilities.

• Ability to handle sensitive and confidential information with discretion.

• Proficient in English in a business environment.

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid

• Employee Belonging Groups

• Healthcare: Dental, Medical, and Vision

• Paid Vacation, Volunteer, and Holiday Time Off

• And so much more!

Location(s):

United Kingdom RemotePortugal Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.