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Job Title
Employee Relations Consultant - RemoteRequisition Number
R7547 Employee Relations Consultant - Remote (Open)Location
Arizona - Home TeleworkersAdditional Locations
California - Home Teleworkers, Nevada - Home Teleworkers, Oregon - Home Teleworkers, Washington - Home TeleworkersJob Information
CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for an Employee Relations Consultant. Join us and support CSAA IG in achieving our goals.
Your Role:
The Employee Relations Consultant will provide strategic guidance on Employee Relations and performance management practices, partnering with leaders to ensure fair, consistent, and effective application of corrective action processes. This role will proactively identify compliance gaps, mitigate risk, and balance business priorities with employee experience and organizational standards, while building trusted relationships with leaders and serving as a credible, proactive resource to continuously strengthen Employee Relations capabilities across the organization.
Your Work:
Performance & Corrective Action Leadership
Coach and guide leaders through the full performance cycle—coaching, documented improvement plans, and corrective action—ensuring consistency and alignment with company standards and employee relations best practices.
Conduct fact-finding for moderate-complexity performance issues, escalate higher-risk matters, and implement corrective or disciplinary actions as needed.
Risk Identification & Compliance
Proactively identify systemic risk areas and compliance gaps in employee relations processes. Collaborate with leaders to resolve those risks and enhance policy compliance, consistent with organizational and legal standards.
Stay current on applicable employment laws, regulations, and internal policies, advising on implications for corrective actions and performance management.
Consultative Partnership
Develop and sustain rapport with leaders, establishing credibility as a trusted Employee Relations advisor. Build and foster stakeholder relationships with HR Business Partners and legal/audit partners.
Provide balanced counsel considering business objectives, employee outcomes, risk exposure, and manager support—positioning employee relations interventions as enablers, not roadblocks.
Fair, Defensible Investigations
Lead investigations into performance-related employee grievances and moderate employee relations issues using structured, defensible methodologies. Document findings, interview participants, and facilitate disciplinary outcomes through recommendations to business leaders.
Data Analytics & Insights
Use employee relations metrics and people analytics (e.g., case volume, resolution times, issue types) to detect trends and highlight areas for process improvement.
Proactively share insights with clients and propose data-driven solutions or training to address performance or compliance patterns.
Required Experience, Education and Skills:
5+ years’ experience in HR consulting, specifically employee relations.
BA/BS degree or equivalent combination of education and experience.
Proficient in management consulting, performance management, performance improvement, organizational development, employee relations, and workplace investigations.
Effective relationship-builder who earns trust and serves as a credible partner to leaders. Skilled in influencing, coaching, facilitation, presentation, communication, process development, problem solving and negotiation skills.
Excellent interpersonal, organizational, reporting, and analytical skills.
Ability to analyze and interpret employee relations data to drive proactive solutions and strategic improvements.
Possesses excellent communication skills with the ability to connect with audiences at all levels while conveying information with confidence and clarity.
Broad knowledge of HR industry and business practices and operations.
Strong investigative capabilities—structured approach, neutral interviewing, precise documentation.
What would make us excited about you?
This is a remote role; the ideal candidate would reside on the West Coast.
AWI Certificate Holder, SPHR/SHRM-SCP, Mediation/Alternative Dispute Resolution certification.
Employee Relations experience in a mid-size corporate environment highly desired.
Ability to actively shape our company culture (e.g., participating in employee resource groups, volunteering, etc.).
Lives into CSAA cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
Travels as needed for role, including divisional / team meetings and other in-person meetings.
Fulfills business needs, which may include investing extra time, helping other teams, etc.
CSAA IG Careers
At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.
Join us if you…
BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
COMMIT to being there for our customers and employees.
CREATE a sense of purpose that serves the greater good through innovation.
Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.
If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.
As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.
CSAA Insurance Group is an equal opportunity employer.
If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.
Must have authorization to work indefinitely in the US.
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Knowledge, Skills & Abilities
Required/Preferred
Knowledge, Skills & Abilities
Licenses & Certification
Required
Proficient in management consulting, performance management, performance improvement, organizational development, employee relations and workplace investigations.
Required
Effective relationship-builder who earns trust and serves as a credible partner to leaders.
Skilled in influencing, coaching, facilitation, presentation, communication, process development, problem solving and negotiation skills.
Required
Excellent interpersonal, organizational, reporting and analytical skills.
Required
Ability to analyze and interpret ER data to drive proactive solutions and strategic improvements.
Required
Possesses excellent communication skills with the ability to connect with a audiences at all levels while conveying information with confidence and clarity.
Required
Broad knowledge of HR industry and business practices and operations.
Required
Strong investigative capabilities—structured approach, neutral interviewing, precise documentation.
Education
Required/Preferred
Education Level
Additional Information
Required
Bachelor of Arts (B.A.)
BA/BS degree or equivalent combination of education and experience
Years of Experience
Required/Preferred
Minimum Years of Exp
Comments
Required
5
5+ years’ experience in HR Consulting, Employee Relations
Preferred
AWI Certificate Holder, SPHR/SHRM-SCP, Mediation/Alternative Dispute Resolution certification