Employee Labor Relations Program Manager (Remote)

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview
Under the general direction of the ELR Director, or designee, the Labor Relations Program Manager provides consultation, analysis, interpretation, and training to internal and external clients on labor agreements and related processes and matters. This position works collaboratively and establishes highly effective working relationships with clients, labor relations colleagues, ELR/HR team members, and union representatives. This position serves as the first point of contact for Labor Relations and assists with routine labor relations issues including grievance processing, responding to union requests for information and participating in union bargaining.

Locations
Stanford Health Care

What you will do

• 40%- Analysis & Reporting: Leads efforts to conduct highly complex analyses across Labor Relations programs, policies, statutes and initiatives. Identifies process improvement opportunities. Develops and advocates solutions to organizational processes, programs, or barriers. Gathers and reviews data, conducts research, coordinates with relevant managers, and prepares analysis, reports, and recommendations. Collaborates with ELR leadership to develop, implement, and monitor data dashboards for the betterment of ELR processes, programs, and reporting. Provides quality control for high-level data reporting. Analyzes RFI, notices, bargaining, grievances, and arbitration information to identify trends and inform reporting. Assists with preparation of ELR Executive Summaries and annual reporting. Collaborate with ELR partners and coordinate data extraction for ELR related annual audits.

• 30%- Collaborative Problem Solving & Counseling: Formulates strategies for process improvement, education, and enforcement of labor relations issues, updates to collective bargaining agreements, and processes to internal and external stakeholders. Provides guidance on contract interpretation and application. Partners with ELR colleagues to effectively implement cross-functional solutions to common concerns.

• 20%- Labor Relations (LR) Administration: Project Lead of complex bi-annual and monthly LR initiatives. Communicate with and respond to a variety of inquiries. Prepares correspondence and reports, attends high level stakeholder meetings. Assists with implementation of strategic ELR projects and initiatives. Develops and coordinates policy or program communications. Provides administrative assistance to the Employee and Labor Relations Director or designee.

• 10%- Labor Relations (LR): Builds relationships with employee representatives, including union leadership. Supports union contract negotiations, including preparing documentation and drafting proposals. Ensures compliance with collective bargaining agreements and employment policies. Perform activities associated with the resolution of grievances. Coordinates the grievance IME Function Duties process and meetings. Processes and responds to low-complexity union grievances and data collection/coordination for Requests for Information (RFIs), Assists internal business partners with investigations of labor relations issues according to bargaining unit contracts, SHC policy, regulations, guidelines, processes, and procedures to develop an action plan for resolving the issue.

• Performs other duties as assigned

Education Qualifications

• Bachelor's degree in a work-related discipline/field from an accredited college or university required.

• Master’s Degree in business, industrial relations, conflict resolution or related field or J.D Preffered.

Experience Qualifications

• 4+ years of experience in workforce and labor relations, HR Operations, Strategic Operations, Program/Policy Management, or related field, matrixed organizations required.

• 8+ years of experience in Managing Projects or Programs with a track record of driving complex, cross-functional work required.

• Experience improving processes, implementing workflows, or enabling technology solutions within HR/ER/LR required.

• Excellent communication and cross-functional partner management skills across levels and regions required.

• Strong analytical skills with experience using data to inform decisions, create reporting, and assess program performance required.

• Experience managing documentation, standardization, and governance processes at scale required.

• Ability to operate with speed, precision, and attention to detail in a fast-paced environment required.

Required Knowledge, Skills and Abilities

• Strong analytical and problem-solving skills.

• Excellent interpersonal, counseling, and negotiation skills.

• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.Proficient with Microsoft Office Suite or related software.

• Excellent oral and written communication skills.

• Ability to work in a confidential environment.

• Exceptional levels of professionalism and tact.

Preferred Knowledge, Skills and Abilities

• Knowledge of employee and labor relations practices and federal and state regulations pertaining to labor issues.

• Knowledge of performance management practices. Experience in labor or industrial relations.

• Experience with the collective bargaining process.

• Experience in drafting proposals in bargaining.

• Experience in healthcare and/or higher education.

• Experience in Lean Methodology and Policy Management.

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $70.52 - $93.43 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.