Employee Accommodations Manager

Summary

The Manager, Employee Accommodations, leads the design, administration, and continuous improvement of the organization’s employee accommodations program. This role serves as the institutional subject matter expert for ADA, ADAAA, Section 504, and related employment laws, with responsibility for managing complex accommodation cases, directing the interactive process, and ensuring consistent, compliant application of accommodation decisions. The position operates with a high degree of independence and provides consultative guidance to leadership, HR partners, and managers to support an inclusive and accessible workplace.

Duties and Responsibilities

• Manage and independently adjudicate accommodation requests, including complex and high-risk cases, in accordance with ADA/ADAAA, Section 504, and applicable laws.
• Lead the interactive accommodation process, partnering with employees, managers, HR, and Legal to identify reasonable and effective solutions.
• Review and interpret medical documentation and functional limitations; determine accommodation feasibility, approvals, denials, or alternatives.
• Develop, implement, and maintain accommodation policies, procedures, templates, and documentation standards.
• Serve as the primary consultant and advisor to leadership and HR on accommodation-related matters, risk mitigation, and compliance strategy.
• Deliver training and guidance to supervisors and departments on legal obligations and best practices.

Competencies

• Regulatory compliance; Independent judgment; Equity and inclusion mindset; Consultative influence; Problem solving; Ethical decision-making and confidentiality.

Skills

• ADA and employment law application; Medical documentation analysis; Case management; Policy development; Training facilitation; HRIS or accommodation system utilization.

Education & Experience Requirements

• Education: Bachelor’s degree in Human Resources, Psychology, Social Sciences, Disability Studies, Special Education, or related field.
• Experience: 3–5+ years managing employee accommodations or disability services.
• Certifications: None required.

Preferred Experience Requirements

• Experience in regulated or higher education environments; Assistive technology coordination experience; Relevant HR or ADA certifications preferred.

All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: https://careers.umgc.edu/benefits.html.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu.