JOB SUMMARY
The Emerging Technologies & CRM Coordinator supports the Enterprise Marketing, Sales and Communications Operations team in administering and optimizing enterprise CRM and marketing technology platforms while contributing to AI-driven automation and emerging technology initiatives.
This role is responsible for day-to-day CRM administration, reporting and analytics development, and supporting the design and deployment of AI-powered agents and automation solutions that enhance lead generation, sales enablement, marketing effectiveness, and communications workflows. Leveraging AWS-based infrastructure and enterprise data sources, the position assists in building scalable tools that improve operational efficiency and decision-making across Marketing, Sales, and Communications.
This is an entry-level individual contributor role focused on execution, technical skill development, and building foundational expertise across CRM systems, cloud infrastructure, analytics, and AI-enabled solutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
General Responsibilities
Administer and support the enterprise CRM platform, including user access management, license provisioning, configuration updates, and troubleshooting.
Serve as one of the primary points of contact for CRM-related user support assisting with record updates, reporting needs, workflow questions, and issue resolution.
Develop and maintain reports and dashboards that provide visibility into lead generation performance, pipeline health, campaign effectiveness, sales activity, and communications engagement metrics.
Ensure data accuracy, integrity, and consistency across CRM and integrated marketing and sales systems.
Support the development and refinement of AI-powered agents and automation tools designed to improve lead qualification, sales insights, campaign performance analysis, and content generation.
Collaborate with Marketing, Sales, Communications, and IT stakeholders to identify opportunities for workflow automation, AI augmentation, reporting enhancements, and system optimization.
Document system configurations, AI workflows, prompts, and standard operating procedures to support governance, scalability, and cross-functional alignment.
Comply with all procedures within the company security policy and adhere to applicable safety and health regulations.
SPECIFIC RESPONSIBILITIES AND KEY DELIVERABLES
CRM Administration
Administer CRM platform functionality including:
User setup, role/profile management, and license management
Creation and maintenance of reports and dashboards
Data uploads, cleansing initiatives, and governance support
Provide responsive end-user support by:
Addressing internal support requests from Sales and Marketing
Assisting users with account, contact, opportunity, lead, and campaign updates
Troubleshooting access and process issues
Escalating complex technical issues as appropriate
Support continuous improvement of CRM architecture, usability, reporting capabilities, and adoption across the enterprise.
Emerging Technologies, AI & Automation
Assist in the development and maintenance of AI-powered agents that support:
Lead enrichment and qualification workflows
Automated sales research and account insights
Follow-up recommendations and engagement optimization
Campaign performance analysis and reporting
Content drafting aligned to standardized brand voice
Communications enablement and internal knowledge retrieval
Support AI solutions leveraging AWS-based infrastructure and services, including:
Prompt development, testing, and refinement
Retrieval-Augmented Generation (RAG) integrations using internal enterprise data
API integrations between CRM, marketing automation, and other enterprise systems
Testing, validation, monitoring, and performance optimization of deployed agents
JOB QUALIFICATIONS AND KNOWLEDGE REQUIREMENTS
Foundational experience with CRM systems; CRM Administrator Certification preferred or expected within a defined timeframe after hire.
Working knowledge of reporting, dashboards, and data analysis principles.
Basic understanding of cloud infrastructure concepts; familiarity with AWS services such as Bedrock, Lambda, API Gateway, or related technologies is a plus.
Understanding of generative AI concepts, prompt engineering, model evaluation, and automation workflows.
Basic coding or scripting experience (Python, JavaScript, or similar) preferred.
Understanding of APIs, system integrations, and structured/unstructured data management concepts.
Strong analytical mindset with attention to detail and data integrity.
Ability to communicate technical concepts clearly to non-technical stakeholders.
Strong organizational, prioritization, and problem-solving skills in a fast-paced enterprise environment.
Proficiency with Microsoft Office tools and collaboration platforms.
Demonstrates learning agility, accountability, and proactive ownership of assigned systems.
EDUCATION & EXPERIENCE REQUIREMENTS
Bachelor’s degree in Computer Science, Information Systems, Artificial Intelligence, Marketing Technology, Digital Marketing (technical emphasis), or related field.
0–2 years of relevant experience (internship, co-op, or entry-level experience acceptable).
CRM Administrator Certification preferred or required within 6–12 months of hire.
AWS Cloud Practitioner Certification preferred; additional AWS AI or specialty certifications encouraged as part of professional development.
Or an equivalent combination of education, experience, and training.
BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.
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