EMEA Facilities, Security & Safety Program Specialist

Business Area:

Finance & Corp. Services

Seniority Level:

Entry level

Job Description: 

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry.  Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

Objective

This role is responsible for overseeing Facility Maintenance (FM) and Security & Safety (S&S) operations across regional offices. The position ensures smooth day-to-day operations, effective vendor management, and adherence to global and local safety/security standards. The ideal candidate will manage maintenance schedules, site safety programs, badge access systems, and provide onsite support for executive visits and events—while working closely with landlords, vendors, and internal stakeholders.

Key Responsibilities

Facility Maintenance (FM)

• Oversee MEP (Mechanical, Electrical, Plumbing) and HVAC maintenance schedules, including execution of quarterly maintenance at each site.
   

• Maintain and routinely update global Repair & Maintenance (R&M) logs within the supported region.
   

• Serve as the primary liaison for facility-related matters with landlords and building management within the supported region.
   

• Coordinate with external vendors to ensure timely, compliant, and high-quality maintenance services.
   

• Manage regional FM budgets and procurement processes via platforms such as Coupa (PRs/POs).
   

• Provide on-site facilities support across regional offices, requiring regular travel as needed.

• Key Contact for office Property Mgt/ Landlords within the supported regions

 

Security & Safety (S&S)

• Oversee daily security operations, including badge access control, vendor coordination, and S2/CCTV system functionality. Which includes at times global security system support.
   

• Administer badge access for new hires, terminations, replacements, and loaners; maintain accurate records of landlord-issued credentials per site within the region.
   

• Collaborate with IT to resolve system outages and maintain global badge and occupancy reporting.
   

• Develop and maintain Standard Operating Procedures (SOPs) in line with internal security standards and landlord agreements.
   

• Coordinate and schedule global ergonomic assessments within the supported region, sharing results with HR and Treasury.
   

• Organize safety training, conduct emergency drills, and manage volunteer safety teams across regional offices.
   

• Maintain detailed injury and incident logs, lead investigations, and ensure compliance with safety reporting standards.
   

• Support internal and external audits, including customer questionnaires, and compliance reviews from InfoSec, HR, Legal, and Sales.
   

• Create and update safety and security policies, FAQs, training documents, and internal communications that align with all global sites.
   

Event & Executive Support

• Partner with Corporate Services (Workplace) to support onsite events, including executive meetings and Board of Directors sessions, from both a facilities and security perspective both within the supported region and at times outside the assigned region based on coverage needs.
   

• Contribute to regional workplace (Facilities) projects, including office upgrades, specialty projects, relocations, and new office setups.
   

Additional Expectations

• Collaborate with Workplace, IT, HR, Legal, and other global teams to support strategic and operational goals.
   

• Proactively identify, assess, and mitigate workplace safety and security risks across all regional offices.
   

• Demonstrate flexibility to support global operations, including after-hours support and incident response across time zones.
   

• Be available for international travel to support sites across Americas, EMEA, and APAC.
   

• Ability to work under tight and varying deadlines while managing multiple priorities.
   

• A strong team player with a collaborative mindset.
   

• Highly detail-oriented and organized, with excellent problem-solving skills.

• Ability to manage internal global ticketing systems (Jira/ Service Now) to assist with employee requests.
   

Experience Requirements

• 3 years of relevant experience in Facilities, Security, and Security Systems, ideally within a technology office environment or equivalent

• Excellent interpersonal skills to interact with managers and employees and foster trust

• Excellent oral and written communication skills 

• Advanced analytical and problem-solving skills 

• Strong planner, program designer and project manager; experience with organization-wide implementation 

• Ability to solve problems and manage difficult issues while keeping an eye to the future

• Strong knowledge of industry standards and/or federal, state and local regulatory requirements

• Strong financial acumen with cash flow and P&L and project management skills

• Cross-functional collaborator and change agent with excellent interpersonal communication and relationship-building skills working in a global, complex, and matrixed organization; a customer service mindset with a "do whatever it takes" attitude, a collaborative and a "healthy ego" approach that will enable you to navigate effectively and partner across various functional and business unit leaders 

• Hands-on

• Experience with internal ticketing systems

• Detailed oriented, computer literate, excellent communication and interaction skills.

• Ability to work independently and meet goals/objectives with minimal supervision.

• Effective communication style that allows for cross-functional teamwork and a ‘get-it-done attitude.

• Assertive style; holds vendors accountable to deadlines and performance.

• Self-starter, intuitive, timely, accurate, detail-oriented, and perceptive.

• Excel, Outlook & Google suite experience is required

• Customer service oriented – pleasant, friendly, cheerful, energetic, courteous, and professional demeanor

• Flexible and able to multi-task effectively; organized and able to prioritize multiple tasks

What you can expect from us:

• Generous PTO Policy 

• Support work life balance with Unplugged Days

• Flexible WFH Policy 

• Mental & Physical Wellness programs 

• Phone and Internet Reimbursement program 

• Access to Continued Career Development 

• Comprehensive Benefits and Competitive Packages 

• Paid Volunteer Time

• Employee Resource Groups

EEO/VEVRAA