EMEA Client Manager

Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society. 

Carat - an award-winning media, content and branding agency that uses its peerless understanding of the passions, motivations, and behaviours of real people to bring brands and their customers together. Carat is privileged to work with some of the most eminent companies in the world. 

Purpose of the Role 

The EMEA Account Manager at Carat Media Agency plays a pivotal role in elevating Microsoft Commercial campaigns, delivering innovative media solutions for its B2B products across EMEA. Reporting to the EMEA Account Director, this position ensures strategic alignment, planning excellence, and exceptional client service while driving collaboration across internal teams. 

Key Responsibilities

• Client Engagement: Act as the main contact for Microsoft, managing core end-to-end B2B briefs and supporting large-scale EMEA initiatives with the Account Director.  

• Strategic Campaign Management: Lead planning and delivery of B2B campaigns across EMEA, ensuring strategic alignment, flawless execution, and strong ROI.  

• Cross-Team Collaboration: Coordinate internal teams to maintain alignment, resolve challenges, and improve processes for success.  

• Financial Management: Oversee account financials, including billing and reconciliation, ensuring accuracy and compliance.  

• Performance & Insights: Prepare reports, analyse KPIs, and provide recommendations to optimise campaigns.  

• Market Awareness: Keep abreast of industry trends, media developments, and competitor activity to inform strategy. 

• Operational Excellence: Contributing towards and improving ways of working through strong organisational and process / account management skills. 

Qualifications + Skills

• Experience: Proven background in media planning or account management within a media agency or marketing environment; B2B planning experience highly desirable.  

• Digital Expertise: Strong understanding of the digital media landscape and practical experience with digital marketing platforms and tools.  

• Communication & Organisation: Excellent interpersonal and organisational skills, with the ability to manage multiple priorities in a fast-paced environment.  

• Analytical Ability: Skilled in interpreting data and generating actionable insights to inform planning and optimise performance.  

• Stakeholder Management: Ability to build strong relationships with clients and internal teams, influencing decisions and driving collaboration.  

• Strategic Thinking: Capable of contributing to media strategy and making data or insight backed recommendations that ensure best-in-class solutions are always considered. 

• Planning Excellence: Experienced in leveraging planning tools and data to rationalise and recommend channel mixes and tactics. 

What we offer 

• This is a permanent role  

• The team is based in our London office but operates under flexible working arrangements. The team are currently in the office every Wednesday and Thursday. 

• As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs. 

Inclusion and Diversity 

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities. 

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work. 

We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com, quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.