EMEA Account Director

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are looking for an EMEA Account Director for our Work Dynamics business line.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Location: Dublin

Role Purpose

An exciting opportunity has arisen for a customer focused Account Director to join JLL’s Work Dynamics business. The successful Account Director will be accountable for JLL’s overall contractual facilities management and project managment performance across EMEA for a fast paced forward thinking client.

What this job involves

• Delivery of total facilities and project managmenet services to the highest standard achievable
• Setting the standards for quality and efficiency at the clients sites.
• Implementation and enforcement of effective cost and quality controls
• Ensure that other personnel involved with the clients Account work in full compliance with local company and labour laws, as well as JLL global policies and procedures and within the structure detailed for the account.
• Ensure that there is no downtime with critical services.
• Achieve a high level of Client satisfaction by providing an excellent service and attend to client complaints and resolve them promptly.
• Practice diligent preparation / follow-up, i.e. personally checking things out, being well prepared for client meetings, provide timely delivery of services.
• Instil in their staff the above values.
• Communicate clear goals and objectives to staff and embody the strong cultural positive indicators that are jointly agreed between JLL and Client leadership
• Lead, motivate and galvanise staff to achieve business targets.
• Help nurture a quality team that consistently achieves business targets.
• Provide guidance and coaching to staff.
• Reward hard work and positive results.
• Demonstrate commitment to the client’s objectives.
• Keep abreast of developments affecting the client and its business.
• Understand the client’s mission and goals

Sound like you? To apply you need to be able to demonstrate the following skills and experience:

• Able to demonstrate a proven track record in delivering total facilities and project management solutions; handling complex account structures, running multiple operational FM and PM teams, across multiple locations and countries.
• Experienced in navigating International Matrix business environments (within EMEA region, or globally)
• Experienced in handling client and/or firm sensitivities’ knowing when to escalate with urgency, or how to de-escalate certain risks
• Experienced in balancing the interests of the client with those of the firm
• Able to translate client needs into existing or new business growth
• Able to recognise when to consult the client, versus being the client’s advocate, ally, critic or defender of own service delivery team if needed
• Experienced in managing an Account P&L
• Able to understand key technical processes and impact on delivery of services                                                                                                                        
• Able to demonstrate true leadership skills with the acumen to manage performance of the delivery team
• Experienced in management reporting                                                                                                                        
• Able to demonstrate strong presentation, interaction and communication skills
• Able to drive account delivery optimization and continuous improvement/transformation
• Confident with team/client and uses emotional intelligence in dealing with team/clients
• Able to bring clarity, perspective, and oversight to account teams

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Location:

On-site –Dublin, IRL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.