Our Story
J.Crew gets you dressed every day, for every occasion.
Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no wonder we’ve been in your closet for four decades and counting.
Today, we continue to do the classics our way, inspiring not only how you shop but how you define your personal style. Our commitment runs deeper than just making great clothes—we’re proud of our role in getting you dressed with confidence, character, and celebrating a distinctly American sensibility that makes us who we are.
Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace.
Title: Email, SMS and Push Marketing Senior Associate
Reports to: Director, Email, SMS and Push Marketing, J.Crew
Location: New York City
Overview:
Reporting to the Director of Email, SMS and Push Marketing for J.Crew, the Email, SMS And Push Marketing Senior Associate will be responsible for channel strategy & execution, implementing program optimizations, executing regular A/B tests, and reporting on performance. This position will have exposure to all aspects of Email, SMS and Push marketing to help drive the overall marketing strategy at J.Crew and meet daily sales goals. Expertise in Email, SMS and Push marketing at an eCommerce or retail company, with a demonstrated passion for the J.Crew brand, is preferred.
Responsibilities:
Manage all aspects of J.Crew’s triggered email programs to drive customer conversion
Oversee day to day and triggered SMS and Push Marketing programs for J.Crew
Partner with creative team to create high performing Emails, SMS and Push messages that will drive conversion and increase customer lifetime value
Consistently provide insights and channel optimizations from quantitative and qualitative data
Own the audience segmentation and personalization strategies to drive customer retention and new customer conversion
Analyze and share out creative performance to inform content strategy go forward
Closely collaborate with the cross-functional teams to ensure successful and timely delivery of all campaigns
QA and approve all campaigns to ensure creative, content, links, and copy are accurate for deployment
Partner closely with cross-functional teams (i.e. Project Management, Merchandising, Planning, and Customer Insights team) to drive the channel strategy and deliver on J.Crew business goals and KPIs
Partner closely with our Marketing Orchestration Provider to drive performance and unlock new capabilities
Ensure emails adhere to all GDPR and CAN-SPAM legal requirements
Qualifications:
2-3 years of related experience in email, sms or push marketing, retail preferred
Strong analytical skills; proficiency in Microsoft Excel and Google Analytics
Experience with a major ESP (i.e. Braze, Salesforce Marketing Cloud)
Very strong communication and team-working skills
High level of organization coupled with attention to detail
Willingness for occasional night, weekend, & holiday work
Interest in learning about marketing financials
Self-starter who exhibits curiosity
Ability to prioritize multiple objectives within a fast-paced, changing environment
Aptitude to think strategically but act tactically
Confidence in project management and presentation skills
We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We’re always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.
Benefits + Perks
Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.
Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).
Summer Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday during the Summer months.
Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.
Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge.
Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.
Salary Range: $80,800.00 - $100,400.00At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.
One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.
JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.