Eligibility Technician II

Eligibility Technician II – Child Care Assistance Program 

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. 

What We Offer 

The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $23.89 and $29.86. We also offer generous benefits for full-time employees which include but are not limited to:  

• A guaranteed life-long monthly pension, once vested after 5 years of service 

• 457B Retirement Plan 

• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year 

• Competitive medical, dental and vision plans effective within 1 month of start date 

Location & Schedule 

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work in office 3 days a week at the Denver Castro Building, Arie Taylor Building, or East Building. Employees may also work at Neighborhood Resource Sites. Training will be held at the Denver Castro Building.  Employees must work within the state of Colorado on their off-site days.    

Who We Are & What You’ll Do 

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being. 

Through our Economic Security (ES) Division, Denver Human Services seeks to engage residents in strengthening economic well-being and mobility across their lifespan. By leveraging the resources of Denver Human Services’ programs and a network of community partnerships, Economic Security provides a holistic approach to service delivery in order to assist customers in the ability to foresee crisis as well as adapt to and leverage changing life conditions to their advantage. The Economic Security Division is comprised of the following program areas: Child Support, SNAP to Success (Formerly Employment First), Childcare Assistance   
 

Program (CCAP) and Colorado Works    

The Economic Security Division is seeking a Childcare Assistance Eligibility Technician to support our Childcare Assistance Program (CCAP). All positions in Economic Security will provide holistic and trauma informed case management to customers as it relates to specific job functions and duties. This position is aligned with the agency’s Strategic Framework to support equity and access, connectivity and economic resilience of our customers and community partners. The selected candidate for this position will work with internal partners in Economic Security, DHS, State partners as well as other counties 

Specifically, as the Child Care Assistance Eligibility Technician you will: 

• Determine eligibility for new Low-Income applicants and Colorado Works families seeking childcare assistance from intake to ongoing status. 

• Learn and use the Childcare Automated Tracking System (CHATS), Colorado Benefits Management System (CBMS), and Work Management System (WMS) to ensure eligibility is determined in a timely and accurate manner. 

• Provide world class customer service in all client interactions. 

• Perform other related duties as assigned. 

What You’ll Bring 

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. 

Our ideal candidate has some or all the following experience, skills, and characteristics:  

• 3 years of experience using the Colorado Benefits Management System (CBMS) 

• 3 years of professional level experience and knowledge working with public assistance programs including TANF and adult financial services. 

• Leadership experience and the ability to embrace change  

• Demonstrated ability to develop and maintain working relationships while encouraging cooperation, pride and a commitment to teamwork 

• Acts with integrity and honesty and understand the need for trust 

• Strong written and communication skills 

• Comfortable with ambiguity and have an uncompromising work-ethic 

• Sensitive to cultural diversity, race, gender and other individual differences in the workforce 

• Willing to go the extra mile for our clients 

• Proven track-record of success 

• Strong problem solving and de-escalation skills 

• Experience with SharePoint and Salesforce 

• Bilingual (preferred but not required) 

Note: This role may also be deployed to support emergency operations throughout the city of Denver as needed. Emergency operations can include supporting shelter operations, emergency food distribution, responding to natural disasters and/or community needs throughout metro Denver.    

Required Minimum Qualifications 

Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. 

Experience Requirement: Three (3) years of technical/specialized clerical experience, including one year of experience determining eligibility for public assistance programs. 

Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements. 

License/Certifications: None 

Application Deadline 

This position is expected to stay open until March 30. Please submit your application as soon as possible and no later than March 30 at 11:59 PM.