Eligibility Specialist

The Eligibility Specialist determines initial and continuing eligibility for one or more of the following programs: Long Term Care, Adult Financial and Medical Assistance, Food Assistance, Family Medical, Colorado Child Care Assistance and Colorado Works. Interpret and apply county, state and Federal regulations and policies. Process and enter information using the Colorado Benefits Management System (CBMS). Provide accurate and timely benefits to individuals and families. Adhere to stringent Federal and state guidelines. 

SCHEDULE: 

Please note, this is not a case management position.  

This position is provided with a hybrid work environment. Some in-office work is required. Typically working 40 hours per week.  

COMPENSATION:  

Hiring Range: $21.50-$25 USD Hourly 

Compensation will be determined based on education, experience and skills. 

As an employer of choice, we hope you will feel welcome here. The inclusive environment and culture of dignity and respect are what makes this organization so unique. We appreciate that staff uphold our mission and help provide opportunities for our customers to succeed.  

Jefferson County Human Services upholds a unique set of core competencies and guiding principles.  

• Customer Service  

• Employer of Choice  

• Inclusiveness  

• Integrated Services  

• Resiliency  

• Two-Generation Model  

• Value Curve

BENEFITS: 

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules,  and more.  For more information, click Here for our Total Rewards summary.   

ESSENTIAL DUTIES: 

• Excellent customer service provided to internal and external customers and community members.  

• Review and clarify necessary information (via phone, mail, personal contact, and various reports) and take appropriate action within mandated time frames.  

• Ability to think critically and attention to detail to ensure accuracy of data entry and final eligibility results.  

• Effectively communicate face-to-face, in writing, and over the phone with customers, coworkers, and community partners.  

• Identify and assess customers' needs to provide clarification as well as appropriate solutions and alternatives.   

• Resolve customer complaints by determining the root cause and selecting and explaining the best solution to solve the problem.  

• Ability to be flexible to the changing business needs of the agency.  

• Awareness of and ability to educate customers on available resources in the community.  

• Identify and report potential fraud situations to the Investigations Unit.  

• Prepare and review legal documents for appeal hearings.  

• Effective organizational skills.  

• Self-motivation with the ability to work independently and on a team.  

• Troubleshoot system and case issues as needed.  

• Attend training and pass all required exams to maintain/enhance knowledge and professionalism. 

• Other duties and responsibilities as assigned. 

QUALIFICATIONS: 

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience. 

Minimum Qualifications:  

Experience: Minimum of one year related work experience  

Education: High School Diploma or GED 

*Note: An equivalent combination of education and experience is acceptable. 

Preferred knowledge, skills and abilities: 

• Experience in Eligibility/Human services field is preferred.  

• Bilingual proficiency . 

• Employee must have the ability to understand and correctly apply State and Federal regulations while entering information into a complex computer system.  

• Strong empathy when engaging in customer service with clients who need patience and care.  

• Strong attention to detail and ability to use complex computer system with high accuracy.  

• Strong communication skills to be able to assist customers navigate through the system.  

• Strong organization skills and thrives under strict deadlines.  

• Ability to have difficult conversations with customers when the result is not favorable.  

• Thrive in a fast paced environment with frequent changes to program rules/guidelines.  

• Passion for helping community members and demonstrates the mission, vision, and values of the County and Human Services. 

Additional Job Information: 

• Criminal History and MVR Background Checks are required for every position. 

• A valid Colorado driver’s license is required for positions that drive on County Business in either a county or personal vehicle shall have a Colorado Driver’s license within 30-days of hire or beginning to serve as an intern or volunteer. 

• Offer of employment is contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references. 

• In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.  

• All Jefferson County Employees must apply through their internal profile. 

Accommodations Statement: We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact careertalent@jeffco.us. This contact is for accommodation requests only and cannot provide application status updates.