The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
May 3, 2027
This position is a 12-months term.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
The Electronic Health Record (EHR) Support Business Analyst (Analyst) provides system analysis, configuration, documentation, and training support to enable Student Health & Wellbeing’s EHR environment. The role focuses on optimizing system functionality for end-users, supporting manual configuration work required for transitioning system updates, and helping ensure continuity of clinical and operational workflows.
Working closely with clinical staff, operational teams, and technical partners, the position analyzes workflow needs, supports project scoping, implements approved configuration changes, develops documentation and training materials, and provides recommendations that improve system use and transition readiness.
Organizational Status
Within the context of a student-centered model of care and in accordance with the vision and values of the VP Students portfolio, this position works within the Student Health & Wellbeing Operations team responsible for supporting the EHR system used by clinical and operational staff.
The Analyst collaborates closely with clinicians, administrative users, operational leaders, technical partners, and external vendors to support system updates, workflow improvements, and migration activities. The role reports to the Manager responsible for system operations and receives project direction and prioritization from leadership, while carrying out day-to-day work independently.
Work Performed
System Analysis and Requirements
Analyzes current-state clinical and administrative workflows to identify system needs, gaps, inefficiencies, and opportunities for improvement related to EHR optimization.
Consults with clinical, operational, and administrative staff to gather input on documentation practices, scheduling processes, forms, templates, and workflow requirements.
Documents business requirements, functional needs, workflow considerations, and recommended configuration changes to support clinical care delivery and operational effectiveness.
Provides analysis and recommendations on practical system solutions that align business needs with system functionality and technical constraints.
Contributes to project scoping by identifying deliverables, dependencies, risks, implementation considerations, and priority areas for leadership review.
System Configuration, Migration, and Maintenance
Performs and coordinates manual configuration work required to support the transition from the current EHR environment to a new app-based platform, including updates to health provider schedules and related workflow tools.
Supports the manual migration and configuration of health provider schedules to help maintain continuity of care and clinic operations during transition activities.
Modifies, develops, customizes, and maintains system templates, forms, questionnaires, and documentation tools that are foundational functions within the EHR environment.
Ensures system changes reflect approved workflows, current practice requirements, integration needs across services, and relevant privacy and documentation standards.
Assesses, evaluates, and implements approved enhancements, updates, and new functionalities released by the vendor or required for operational readiness.
Conducts functional and user testing to verify that system changes perform as intended and support safe, effective workflow implementation.
Troubleshoots system issues related to configuration, workflows, templates, or end-user processes and escalates more complex issues as needed.
Project Support and Coordination
Organizes assigned EHR-related initiatives and supports implementation planning in alignment with priorities established by leadership.
Develops actionable work plans, tracks tasks and deliverables, and provides updates on progress, issues, barriers, and risks affecting timelines or implementation readiness.
Coordinates with internal stakeholders and external partners or vendors when specialized input is needed to support implementation or problem resolution.
Maintains project and operational documentation to support continuity, accountability, and consistent execution of approved changes.
Documentation and training
Creates, updates, and maintains documentation related to EHR system functionality, configuration procedures, workflows, and operational processes.
Develops user guides, reference materials, training aids, and communication tools to support implementation of system changes and new workflows.
Assesses end-user training needs related to configuration updates, new workflows, forms, templates, scheduling changes, and platform transition requirements.
Provides training and end-user support to clinical and administrative staff, including physicians, nurse practitioners, counsellors, and other affected users, to support adoption of new workflows and system functionality.
Helps translate technical and configuration changes into clear operational guidance for end- users.
Team collaboration and continuous improvement
Participates in team meetings, planning discussions, and workflow improvement initiatives related to the EHR environment and service delivery.
Identifies operational roadblocks, system issues, or workflow inefficiencies and provides well-supported recommendations for improvement.
Contributes to continuous quality improvement by reviewing system use, end-user feedback, documentation processes, and workflow performance.
Maintains effective working relationships with clinical, administrative, operational, and technical stakeholders to support coordinated implementation across services.
Consequence of Error/Judgement
The Analyst exercises judgment in analyzing requirements, recommending solutions, implementing configuration changes, and supporting operational transition activities that affect clinical workflows and documentation practices.
Errors in analysis, configuration, documentation, testing, or training could affect workflow continuity, usability of clinical information, end-user adoption, implementation timelines, or the accuracy of system-supported processes. Work is generally performed with guidance from the Manager, and major changes or complex issues are reviewed with leadership, clinical stakeholders, technical partners, or vendors as appropriate.
Supervision Received
Works under the general direction of the Manager responsible for system operations. Receives project direction, prioritization, and strategic guidance from leadership and carries out assigned work with a high degree of independence in day-to-day execution.
Supervision Given
This position does not provide formal supervision. The role may provide guidance, training, and informal support to end users and may share knowledge with team members regarding system functionality and workflows.
Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of two years of related experience, or the equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
Diploma or undergraduate degree in Business, Health Informatics, Information Technology, Health Administration, or a related field, or an equivalent combination of education and experience.
Experience working with electronic health record or electronic medical record systems in a healthcare or clinical service environment.
Ability to gather, analyze, and document user and workflow requirements and translate them into functional system changes.
Ability to communicate effectively verbally and in writing.
Ability to work collaboratively with clinical, operational, administrative, and technical stakeholders.
Demonstrated organizational, analytical, and problem-solving skills.
Willingness to respect diverse perspectives, including perspectives in conflict with one’s own, and commitment to equity, diversity, and inclusion.
Experience supporting TELUS Collaborative Health Record (CHR) or similar ambulatory/community EHR platforms.
Experience performing system configuration, template/form customization, workflow analysis, or implementation support in a healthcare setting.
Experience supporting system transitions, upgrades, optimization initiatives, or end-user adoption activities.
Experience developing operational documentation, training materials, and end-user education for clinical systems.
Understanding of clinical documentation processes, provider scheduling workflows, and integrated service delivery models.
Knowledge of privacy, security, and information handling practices relevant to healthcare environments.