Summary
Responsible for maintaining and installing, diagnosing, repairing, maintaining and upgrading desktop computers and related desktop hardware and software to ensure optimal performance. Also, responsible for analyzing and resolving technical problems in regard to the installation and configuration of desktop hardware and software as well as implement migrations and projects as directed.
Pay Range: (Depending on qualifications and experience)
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Research and analyze customer problems to diagnose and resolve desktop hardware and software problems.
Apply systematic techniques to isolate and correct problems.
Analyze current customer configuration and migrate as needed.
Install, configure, and maintain software and hardware and then verify the correct installation and configuration.
Troubleshoot in-person, by telephone, or via email in a timely and accurate fashion to provide end-user assistance and repair hardware and network connectivity issues.
Monitor problem resolution and ensure satisfactory and timely completion.
Participate with teams and departments to offer analytical and technical support to Management Information Services.
Evaluate, create, and implement procedures and technical solutions to aid in problem-solving and deployments.
Remove old equipment as needed and perform data migration to new machines
Install, configure, and troubleshoot VPN and dial-up network connections to remote customers such as managers, vendors, and council.
Contact vendors, research products via the Internet, and evaluate costs and suitability to project/request.
Minimum Qualifications
High School Diploma or G.E.D. with six months/one year of advanced training in related information technology support
2-4 years related experience
Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Preferred Qualifications
Education/ Experience
Associate’s degree
4-6 years experience with the configuration and installation of computer hardware/software and in problem resolution
Microsoft Certified Professional
Knowledge, Skills & Abilities
General knowledge of the major components that make up the server/network infrastructure- hardware, software, databases
Interpersonal skills to work with customers in resolving configuration issues
Ability to install, configure, and troubleshoot desktop hardware and software
Licenses and Certifications
CompTia A+ Certification
Windows 7 Certification
Valid Class C Driver’s License
Physical Requirements / Work Environment
The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards.