EHRM Program Support Assistant

EHRM Program Support Assistant

Department: Department of Veterans Affairs

Location(s): Hines, Illinois

Salary Range: $50259 - $65334 Per Year

Job Summary: This position is located at the Edward Hines, Jr VA Hospital, Hines, Illinois 60056 (578) - a Level la Complexity and is organizationally aligned under the Office of the Chief of Staff. The primary purpose of the position is to serve as an Office of Community (OCC) Coordinator.

Major Duties:

• The incumbent provides administrative and clinical care coordination support to clinicians and other administrative and professional staff for purposes of coordinating Non-VA medical care for veterans when inpatient and outpatient, and their VA provider has deemed such care necessary. The Office of Community Care program requires administrative scheduling and appointment coordination for diagnostic testing, and consultative appointments for many clinical services. Works closely with the Community Care Coordination Nurse to ensure proper authorizations are issued and appropriate correspondence is sent to vendors. Acts as a liaison between the veteran and the vendors with regard to Community Care and VA clinical services and/or primary care services. Responsible for the coordination of all administrative information between the professional staff and the patient including but not limited to: demographic information, data entry, administratively managing consultation requests and the consult pending list in VistA and making and notifying the patient of their scheduled appointment with the outside provider. Provides advisory and technical assistance to the veterans and staff in answering questions related to OCC processes Utilize FBCS, VistA, CPRS and other related systems to refer, manage and coordinate appointment management with the creation of authorizations as outlined by the OCC standard operating procedures. Collaborate with internal and external customers Reviews records for administrative criteria ensuring compliance with established standards. Advises clinical personnel and/or management of trends and recommends changes as appropriate. Incumbent will screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established processes. Work Schedule: Monday - Friday 8:00 am - 4:30 pm. Telework: Not Suitable Virtual: This is not a virtual position Position Description/PD#: EHRM Program Support Assistant/PD14279A

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/17/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below: GS-6 Grade Requirements: SPECIALIZED EXPERIENCE: Must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Thorough knowledge of directives for outpatient scheduling processes and procedures, priority scheduling for outpatient medical services and inpatient hospital care; general knowledge of other fee functions such as fee basis notifications, authorizations, appeals and other fee regulations; basic medical terminology, skill in operating computer systems and applications, such as Microsoft applications and patient scheduling software; thorough knowledge of eligibility for medical care and program eligibility, priorities for care, release of information, HIPAA laws, and medical fee basis programs; advanced skill in compiling readily available data from prescribed sources; knowledge of the organization to search records, files, or electronic data banks to locate information and verify information given; and skill in communication and interpersonal relations, including the ability to appropriately and courteously relate to internal and external customers. You will be rated on the following Competencies for this position: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 11/17/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12828762. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page-limit https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Application Deadline: 2025-11-17