eHealth Coach

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

eHealth Coach

Location

Cleveland

Facility

Remote Location

Department

Employee Health Plan-Caregiver Office

Job Code

U99915

Shift

Days

Schedule

8:00am-4:30pm

Job Summary

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

The Cleveland Clinic is seeking a compassionate, communicative, and wellness-oriented individual to join our eCoaching Program as an eHealth Coach. This full-time, remote position plays a vital role in engaging with participants daily through electronic communication, primarily email to educate, motivate, and encourage healthy lifestyle behaviors.

This role provides a rewarding opportunity to make a real impact by helping our caregivers build healthier lifestyles through daily, meaningful email communication. It’s a unique role that blends compassion, communication, and wellness, allowing you to motivate and support individuals as they work toward their health goals, and gives you both purpose and career growth opportunities.

A caregiver in this position works remotely Monday – Friday from 8:00 a.m. – 5:00 p.m.  Must live in Northeast Ohio and have reliable transport to come on site when needed.

A caregiver who excels in this role will:

• Communicate daily with program participants using personalized, scripted emails based on clinician-designed protocols.
• Maintain participant engagement through ongoing, supportive messaging and follow-ups.
• Utilize online systems to document interactions, manage cases, and prompt participants as needed.
• Contribute to wellness outreach through social media, blogs, health fairs, and presentations.
• Support onboarding and re-enrollment processes for program participants.
• Participate in weekly team meetings to discuss progress, research, and coaching strategies.
• Occasionally assist with sales and customer-facing presentations.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in a health care or customer service environment OR Bachelor’s degree
• Comfort with technology and digital communication platforms
• Proficiency with Microsoft Office Suite
• Ability to work within message-based coaching platforms

Preferred qualifications for the ideal future caregiver include:

• Bachelor’s Degree in a related field
• Progress towards or Degree in Nutrition, Education, Social Work, Exercise Physiology or related field
• National Board of Health and Wellness Coaching (NBHWC) certification within the first year
• Health coaching experience

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.