Editorial Operations Specialist

The Editorial Operations Specialist reporting to the Researcher Experience and Operations Manager, is a detail driven and customer-centric professional directly responsible for executing core editorial workflows and researcher engagement activities that ensure a smooth, high-quality experience for editors, authors, and internal teams.

How you’ll make an impact: 

• Executes the day-to-day operations of journals, supporting a range of needs such as coordinating editor requests, assisting with workflow or platform updates, responding to editorial office and content operations queries, and submitting internal tickets for platform maintenance.
• Performs editorial outreach operations to drive submissions to AIP Publishing and Member Society publications using established workflows, including assisting and supporting the onboarding of guest editors and executing commissioning campaigns in alignment with the campaign calendar.
• Responds promptly and professionally to researcher and editor inquiries via ticketing software, ensuring best-in-class customer service for internal and external customers.
• Maintains accurate records to support internal reporting; provides ad hoc support with pulling data and using basic Excel tools (e.g., filters, pivot tables) as needed, with support from team members.
• Executes operations for the full lifecycle of editorial board service, including maintaining up-to-date editor lists, performing onboarding and renewal processes, tracking conflicts of interest, and collaborating with internal teams to ensure journal information remains current across online and print materials.
• Supports cross-functional projects as needed.

What you're great at: 

• Strong organizational skills and attention to detail, with the ability to independently manage multiple tasks, follow established workflows accurately, learn new systems with support, and attempt troubleshooting as needed.
• Clear and professional written communication skills; comfortable responding to inquiries and representing the organization in a timely, courteous, and helpful manner. Escalates issues appropriately and follows through to resolution.
• Ability to understand how day-to-day tasks align with broader team objectives; proactively seeks clarification when priorities are unclear and makes sound decisions within the scope of assigned responsibilities
• Works well with others and values collaboration across departments; able to build strong working relationships with teammates.
• Ability to maintain accurate records, pull and format data, and utilize basic Excel tools such as filters and pivot tables to support reporting needs and routine analysis.
• Ability to seek and receive feedback, ask questions, apply new knowledge to daily work, and participate actively in team discussions and shared learning opportunities.

What we’re looking for: 

• 1 - 2 years of experience in a customer service role within an office setting required. Remote experience preferred but not required.
• Bachelor's degree or a minimum of 1 year equivalent work experience required.
• Familiarity with scholarly publishing, higher education, or research is a plus.
• Exceptional interpersonal and written communication skills and a genuine interest in helping people and solving problems.
• Proficiency in Microsoft Office Suite. Experience with ticketing systems, Salesforce, peer review systems, and Atlassian products is a plus.
• Willingness to travel 1 - 4 times per year for in-person meetings required.

Our excellent total rewards package includes:

• A remote workforce with staff based in NY, NJ, CT, MD, VA, PA, MA, RI, or Washington, DC, who meet in person for collaboration, training, strategic planning — and fun!
• Generous paid time off and paid sick and safe leave
• Flexible Work Schedule
• Competitive medical, dental and vision benefits
• Exceptional retirement benefits
• Monthly remote stipend
• Training and Tuition assistance
• Employee Assistance Program

 Salary Range:

$24.00 – 25.00 hourly

At AIPP, we offer competitive compensation based on the role, experience, and other relevant factors. Under the New York Convenience Rule, all employees, regardless of their residence in other states, will be taxed at the New York State tax rate. Employees may also have additional state-specific tax obligations depending on where they live.