Ecommerce Merchandising Specialist

ABOUT DSC:

In 2011, Dollar Shave Club didn’t just shake up the shaving aisle—we reinvented it. A viral video put us on the map, and our direct-to-consumer model challenged an entire industry by making great razors accessible, affordable, and actually fun to buy. 

Since then, we’ve grown far beyond blades. From grooming to personal care, we’ve built a lineup of quality essentials designed to make life easier (and smoother), whether you find us online or in stores near you.

Today, DSC is expanding into new categories and new markets, but our DNA hasn’t changed. We’re still here to cut the BS, deliver real value, and bring a little humor to the everyday routine.

So what are you waiting for? Join the Club.

ROLE SUMMARY:

We’re looking for an energetic ecommerce merchandising specialist to join our growing ecommerce team. This role fuels e-commerce growth by delivering a seamless shopping experience and ensuring products are easy to find, turning traffic into conversions. This role will aim to serve each site user the most relevant product through optimizing menu navigation, category page refinements, product listing pages, product recommendations, content, and on-site search.

The ideal candidate thrives in a fast-paced environment and can think big-picture. This specialist will be hands on keys in the web platform as well as assisting management with ideation and influencing long-term strategy. We need a problem solver who is scrappy and innovative, but also process driven and can evolve processes to find efficiency and effectiveness.

RESPONSIBILITIES:

• Gather and use data to find opportunity across the site, with an emphasis on site search experience and click rate into PDP
• Plan content features for homepage updates
• Partner with lifecycle and acquisition marketing teams to deliver an intuitive experience for campaign traffic
• Sequence product across collections and categories to achieve high click rate into PDP
• Analyze product ratings and reviews, communicate related insights cross-functionally and find opportunity to leverage data to drive conversion
• Optimize PLP presentation for conversion
• Analyze performance of owned areas and action on found opportunity independently 
• Optimize upselling and cross selling throughout the site to drive higher AOV
• Plan content updates across the shopping path to evoke product discovery and promote key products
• Partner with ecommerce team to manage product categorization and drive an intuitive and cohesive shopping experience through data governance and disciplined product taxonomy
• Ideate A/B tests for respective areas of PLP, menu, product recommendations, category navigation, on-site search
• Own performance reporting, strategic planning, and execution across site navigation and product related content

REQUIREMENTS:

• 3+ years experience of DTC ecommerce experience, preferably with a focus on product setup, taxonomy, UX, and merchandising
• Proficient in analytics tools such as GA4, tableau, or powerBI with the ability to read data and manipulate it to find actionable insights
• Hands on experience in web platforms, preferably Shopify Plus
• Strong organizational and problem solving skills
• Ability to communicate ideas, feedback, and performance reporting cross-functionally in group settings
• Ability to work independently and prioritize when needed, can lead initiatives and opportunity related to key focus areas

POSITION TYPE:
This is a full-time exempt position.

WORK ENVIRONMENT:
This position is in-office, working out of our HQ in Durham, North Carolina 4x a week.

SALARY:
$75,000-$90,000 + Bonus

BENEFITS:

• Comprehensive benefit plans with low premium options, including medical, dental and vision coverage, along with supplemental coverage options
• Free life insurance, short term disability and long term disability
• 401(k) plan with a company match of 100% of the first 2%, and 50% of up to an additional 4% with no vesting period
• Unlimited vacation and generous sick time
• Half day Fridays year-round (subject to business needs)
• 12 weeks of fully paid parental leave
• 4 weeks of fully paid disability leave
• Free Dollar Shave Club Products
• Monthly cell phone stipends

APPLICATION PROCESS:
All applications must be submitted via our Applicant Tracking System, Greenhouse, in order to be considered. Once you submit your application, the recruiting team will review your submission and will reach out if your skill sets and/or qualifications match our needs. If selected, you’ll be invited to an initial phone screening interview with a recruiter before meeting with various members of the team. Candidates will be notified if they are not selected for the position. The position will remain open and we'll be accepting applications until the role is filled.

Dollar Shave Club is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identification, national origin, disability, or protected veteran status.

Reasonable Accommodation: Dollar Shave Club provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: accommodations@dollarshaveclub.com

Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Dollar Shave Club will be reviewed at the e-mail address supplied.

Dollar Shave Club will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

Thank you for considering a career with Dollar Shave Club 

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