eCOA Screen Review Associate

eCOA Screen Review Associate - Poland or Bulgaria but may consider other locations for the correct candidate - Home or office based depending on location of successful applicant

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

We are currently seeking an eCOA Screen Review Associate / Client Services Associate II, PCS to join our diverse and dynamic team. As a Client Services Associate II, you will play a pivotal role in reviewing eCOA screenshots for Mapi Research Trust, a trusted intelligence partner dedicated to advancing patient-centric outcome measures in research and care.

What you will be doing

• Reviewing eCOA screenshots to ensure electronic implementation align with eCOA best practices and study requirements.
• Performing functional testing on eCOA applications across multiple devices to verify usability, layout, and navigation.
• Collaborating with clients to understand their needs and provide exceptional service and support throughout the screenshot review process.

• Coordinating and managing multiple projects, ensuring timelines, milestones, and quality standards are met.

• Serving as a liaison between internal teams and clients to ensure effective communication and project execution.

• Conducting data analysis and generating reports to support decision-making  and continuous improvement.

• Proactively identifying potential issues and implementing solutions to ensure smooth project operations.

Your profile

• Bachelor's degree in a relevant field such as Life Sciences, Healthcare, or Business Administration.

• 2 years of experience in client services, project management, or clinical research coordination is preferred.
• Familiarity with clinical outcomes assessments preferred, with willingness to learn and develop expertise.

• Strong interpersonal and communication skills, with the ability to effectively interact with clients and internal teams.

• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.

• Proficiency in Microsoft Office Suite and familiarity with clinical trial management systems preferred.
• Excellent written and verbal English communication skills.

What ICON can offer you:

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values.   We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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