Want to build a brighter, bolder future and grow your career? Join Ecolab’s team and help create a world where we all thrive.
Ecolab is seeking a Senior Customer Service Agent to join our team in Budapest, Hungary. In this role, you will be a trusted partner for our customers and internal teams, managing orders and resolving issues with professionalism and efficiency.
How You’ll Make an Impact:
Morning tasks: Process orders using the order management application.
Afternoon tasks: Support local team activities and Handle inbound calls.
Respond to emails related to delivery notes, COAs, invoicing, and order claims.
Accept and process transactions in SAP/CRM.
Confirm orders and check shipment status.
Collaborate with other departments to resolve issues in the Order-to-Cash cycle.
Meet daily and monthly targets for deadlines and order quality.
Qualifications:
Languages - native Spanish speaker - English C1 level
Strong MS Office skills.
Customer-oriented mindset and professional written communication.
Good problem-solving and decision-making abilities.
Ability to handle repetitive tasks in a fast-paced environment.
Minimum 6 months of customer service experience (preferred).
No immigration sponsorship offered for this role.
Preferred Qualifications:
Experience with SAP or Customer Service software (advantage).
Experience interacting professionally with others and working independently in a fast-paced environment
Strong problem solving and interpersonal skills
Excellent verbal and written communication skills
Highly dependable team player
What’s in it For You:
Benefits: Cafeteria plan, medical, dental, vision coverage, stock purchase plan, language learning options, and more.
The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
The ability to make an impact and shape your career with a company that is passionate about growth
The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
Make a difference: Join a stable, growing, global Fortune 500 company.
Work-life balance: Enjoy hybrid work and flexible hours.
Recognition and growth: Opportunities for advancement and continuous learning.
About Ecolab:
At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.