E-Commerce Business Manager – Consumer PC

E-Commerce Business Manager – Consumer PC

Description -

We have an exciting and unique opportunity for the right candidate to join the Digital Direct UK team as the Consumer ECommerce Business Manager and contribute first-hand to HP’s leadership in Digital Commerce.

Targeting the consumer customer space, in this role you will:

• Be responsible for strong execution across the 4Ps for the Consumer PC products on HP Store

• Be accountable for the financial performance of the Consumer PC business, ensuring revenue and margin goals are met to deliver continued break-through profitable growth

• Deliver reliable sales forecasts for the quarter on a weekly basis demonstrating a deep understanding of the figures presented

• Continuously monitor and maximise key e-commerce metrics such traffic volume and quality, conversion rates and average order value, and be able to explain what lies behind the numbers

• Define and drive growth initiatives to a clear plan with well-defined lead and lag measures

• Work closely with the Telesales team to ensure they are equipped and focused on maximizing sales opportunities

• Define the quarterly sales & promotional calendar and work with content and performance marketing to execute on sales priorities

• Manage end-to-end alignment with all supporting functions (Telesales, Performance Marketing, Content teams, Credit & Collection, Operations)

• Drive strong engagement and alignment with local Category & Marketing teams

• Implement online price positioning vs market

• Define online product offering, special offers / promotions needed + inventory requirements

• Ensure seamless customer journey between HP.com & HP Store 

• Work with Operations to continuously improve Customer fulfillment experience and sales productivity

The traits we will be looking for in the successful candidate are:

• An innovative thinker & problem solver

• Someone who constantly asks why and challenges the status quo

• Bold and accountable, someone who is comfortable taking managed risks and owning the outcome

• A team player who wins the right way

• An ability to evaluate varied data sets quickly and methodically, and take swift action to drive the best business outcome

• Someone adept at prioritising workload to focus on the aspects that will lead to the best results

• Someone with an eye for detail who will scrutinise content & copy

• A customer obsessive who demonstrates a truly customer first approach

• Proven experience managing, leading, driving and measuring virtual teams toward common goal

• Ability to interact with all levels of the company top to bottom, including most senior company management

• High levels of tact and diplomacy

Education and Experience Required:

• Typically, 5+ years’ experience in a related function within HP (Sales, Category, Planning, Retail) 

• Working knowledge of E-Commerce fundamentals preferred (Traffic channels, Digital performance metrics, Search Engine Marketing)

• Knowledge of HP’s Consumer PC offering and the competitive landscape

• Bachelor Arts (BA) or Bachelor of Science (BSc) degree or eqvivalent experience.

Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today— we are eager to learn more about you.

Job -

Sales

Schedule -

Full time

Shift -

No shift premium (United Kingdom)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"