E-Commerce Assistant

E-commerce Assistant, CHANEL Denmark

CHANEL DENMARK is currently looking for an E-commerce Assistant to deliver high service standards to our e-commerce clients and to ensure operational efficiency and accuracy within our guidelines and procedures. The position is for 20 hours per week, with work mainly carried out on weekdays, Monday to Friday, primarily from mornings until after lunchtime, making it a perfect opportunity for someone who wants to combine the role with ongoing studies.

As an E-commerce Assistant, you will be dedicated to the daily e-commerce tasks and understand the intangible value of delivering exceptional client experience. You will present positive energy, contribute to team collaboration, pay careful attention to details and act in a courteous, professional, and knowledgeable manner. You take pride in working for CHANEL and passionately uphold our standards, objectives, and vision to re-imagine the CHANEL beauty experience.

Additionally, you will assist our office by performing a variety of administrative office tasks, sit in the front desk and be the first point of contact for our Company.

Your responsibilities and tasks as an E-commerce and Office Assistant are:

E-commerce Responsibilities:

• Pick and pack daily e-commerce orders according to procedures and wrapping guidelines
• Manage all daily orders in our e-commerce system
• Follow up on daily parcel pick up done by courier
• Receive and handle daily e-commerce returns according to procedure
• Manage all e-commerce returns in the e-commerce system
• Follow up on wrapping items and report to the Retail Coordinator for replenishment
• Follow up on monthly samples and report to the Retail Coordinator
• Keep the e-commerce area including packing station neat and tidy
• Maintain a clean and structured organization of back office
• Assist in other back office, e-commerce, and retail operations when needed
• Share best practices with other markets
• Propose improvements to the e-commerce team

Receptionist & Office Assistant Responsibilities:

• Manage front desk and act as first point of contact for the Company
• Perform a variety of administrative office tasks and maintain a clean and structured organization of back office
• Assist in organizing office events on a smaller scale

We are looking for:

• University student
• Fluent in English, Danish is a plus
• Experience working within E-commerce and/or retail
• Good Excel, Word, and PowerPoint skills
• Multitasking and time-management skills, with the ability to prioritize tasks and being flexible and spontaneous
• You are a self-driven, positive, and independent person
• You bring a strong set of interpersonal skills, which is essential as the role involves close liaison with all functions and business teams across our entire organization
• As a person, you are approachable, proactive, detail-oriented, thorough and structured in your work
• Passionate about the luxury and fragrance & beauty industry
• Preferably you have experience from a comparable job
• You are trustworthy with a high degree of integrity and ethics
• Experience in organizing office events on a smaller scale is a plus

If the description above fits you, then you might be the one we are looking for. Please do not hesitate to apply with CV and Cover Letter. We look forward to receiving your application!

ABOUT CHANEL

“If you’re born without wings, don’t do anything to stop them from growing.” Gabrielle Chanel

Inspired by our founder, Gabrielle Chanel, who constantly pushed boundaries in her personal and professional life, there is no one way forward at CHANEL. CHANEL offers a unique work environment where you are encouraged to better understand the brand, the business, and your motivation. At CHANEL, the foundation of the success starts with the employees who defend the values of excellence, creativity, style, and modernity that ensured the originality of Coco Chanel in her time and continue to do so today. Within CHANEL, a true "culture of quality" exists where everyone feels involved and shares the values of the Brand that they all are proud to represent. CHANEL is a leading luxury goods brand supporting three key businesses: Fashion; Watches and Fine Jewelry; Fragrance and Beauty. Read more on www.chanel.com.