Commitment, expertise and sustainability – these are all values that mark us out as a family-run business. How we think and act is shaped by our owner, the Princely House of Liechtenstein, and its 900 years of tradition and entrepreneurial experience.
We appreciate the value of traditions and firm beliefs and know how important it is to share these with other people. We also know that it is values such as respect and a sense of responsibility that create trust and bring people together in an uncertain world.
Job Description
In this role, you will be the first point of contact for all topics related to e‑banking and make a key contribution to a smooth digital client experience. With your combination of IT affinity and service orientation, you help our clients use our e‑banking services efficiently and securely – in Liechtenstein, Switzerland and at further international locations.
- Provide 1st level support by phone and e‑mail to internal and external clients – from simple queries to complex e‑banking issues
- Help ensure that our e‑banking applications and e‑services run in a stable and reliable manner in an international environment (Liechtenstein, Switzerland, Austria, Singapore and Hong Kong)
- Prepare e‑banking access data, coordinate their dispatch and ensure that our clients can access their digital channels securely
- Create and maintain documentation such as reports and statistics and thus make an important contribution to the ongoing optimisation of our services
- Support incident management by recording and prioritising incidents in the e‑banking environment and driving their resolution in close collaboration with internal interfaces
- Actively participate in testing new or enhanced e‑banking functionalities and releases, ensuring a high quality level of our digital services through structured testing
Requirements
- Completed basic education (apprenticeship or university degree), ideally with a focus on IT, banking or customer service
- Good command of English, both spoken and written; additional foreign languages are an advantage
- Strong IT affinity as well as a pronounced service and quality mindset
- Experience in the banking environment (in particular online banking) and/or in support
- Communicative, reliable and resilient personality with initiative and enthusiasm for direct client contact in an international banking environment
Do you feel addressed and would you like to provide competent support to our clients in e‑banking?
Then we look forward to receiving your complete application via our online application tool.
Please note that we are unable to consider applications for this position submitted via recruitment agencies.
Contact Information
Become part of a family – not just a company.
For further information please contact our HR Business Partner.
LGT Financial Services AG, Vaduz, Zweigniederlassung Zürich/Schweiz
Human Resources
Diane Neff