DX Project Manager - Customer Service Development Department, Product Development Division, Rakuten Payment, Inc.

Job Description:

Job Description:
Business Overview
The FinTech Group Company provides various fintech (financial) services, including payment services such as Rakuten Card, point programs, internet banking services, securities trading services, and insurance services. Rakuten's strength lies in providing a wide range of fintech services from online to offline.

Department Overview

Rakuten Payment is the company responsible for payment services within the Rakuten Group. We provide payment services such as "Rakuten Pay" and "Rakuten Point Card," connecting merchant companies (stores where Rakuten Payment services can be used) with users, contributing to the promotion of a more convenient cashless society.
The Customer Service Development Department is a division that develops cross-functional services for Rakuten Payment's merchant companies and internal use.
We are responsible for the entire process of developing platform services that span across various payment services, from the planning stage to post-release operations. We handle a wide range of services, including management tools for merchants to support business efficiency and sales growth, AI-powered data integration platforms and fraud detection systems to support internal operations. Since we are not limited to specific businesses, we can acquire a broad range of market trends and business knowledge related to Rakuten Payment services. It is a rewarding environment where you can contribute to the growth of the payment business by utilizing cutting-edge technology.

Position:
Why We Hire
We are looking for individuals who can work with existing members to create services while incorporating new technologies to strengthen our organization as the services and products we oversee expand.

Position Details
As a Project Manager, you will be responsible for managing product development projects and business DX promotion projects that are provided cross-functionally to Rakuten Payment's merchant companies and within Rakuten Payment. You will conceptualize and plan products that can contribute to users and business, and be responsible for stakeholder management, ROI definition, execution formation design, project deliverable definition, risk management, and delivery planning.

Work Image
You will lead the project to success by working together with project managers, product managers, and multiple engineering teams while conducting risk management, WBS management, and visualizing dependencies.
Number of products/services managed simultaneously: approximately 10 services
Number of projects per service: 4-5 projects

Scope of Responsibility
- Setting project milestones and building consensus
- Organizing project formation
- Defining project deliverables
- Risk management
- Understanding project status and reporting

Work Environment
Project managers and engineers work together as a team (4 to 9 members per team) to develop and operate services.
Nationality ratio: 60% foreign nationals, 40% Japanese

Mandatory Qualifications:
- 3+ years of project management experience
- Communication skills to involve stakeholders and move things forward
- Experience in managing multiple team projects
- Individuals with a challenging spirit who can proactively carry out their duties
- Team management experience (including member development)

Desired Qualifications:
- Experience with agile development
- Experience with data analysis
- Work experience in the financial industry

Position Highlights
- Gain a broad perspective and diverse experience
Since you will be responsible for a wide range of Rakuten Payment services (Rakuten Pay, Rakuten Point Card, etc.) in a cross-functional manner, you can gain a broad perspective and diverse experience without being confined to a specific area.
- Involved in the entire process from planning to operation
Since you can be involved in the entire process of service development (planning, design, development, testing, release, operation), you can experience the sense of accomplishment of bringing your ideas to life.
- Access and utilize cutting-edge technology
Since you can be involved in the development of data integration platforms and fraud detection systems that utilize cutting-edge technologies such as machine learning and AI, you can improve your technical knowledge and skills.
- Large discretion and ability to act independently
With large discretion, it is easy to reflect your ideas and judgments in the service, allowing you to proactively promote services.

Frequency of English/Japanese Use
Japanese usage frequency:
- 90% of work is conducted in Japanese
English usage situations:
- Communication with foreign members and offshore members
- Reading and writing technical documents

Others Information:
Additional information on Location
NBF Shinagawa Tower

Additional information on Secondment
This position will be employed by Rakuten Group, Inc. and seconded to Rakuten Payment, Inc.
*For more details, please refer to the following pages.

Languages:

English (Overall - 1 - Beginner), Japanese (Overall - 4 - Fluent)