DVP, Client Services Operations

Job Description

Welcome to AMN Healthcare — Where Talent Meets Purpose

Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.

At AMN Healthcare, we don’t just offer jobs — we build careers that make a difference.

Why AMN Healthcare? Because Excellence Is Our Standard:

• Named to Becker’s Top 150 Places to Work in Healthcare — three years running.

• Consistently ranked among SIA’s Largest Staffing Firms in America.

• Honored with Modern Healthcare’s Innovators Award for driving change through innovation.

• Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006.

Job Summary

The Division Vice President, Sales Support & Operations provides executive leadership for the strategy, execution, and continuous improvement of AMN’s sales support, product operations, and revenue enablement model. This role is responsible for aligning people, processes, technology, and performance management programs that support sales teams, customer support functions, product partners, and enterprise growth objectives.

This position partners closely with Product, Customer Support, Learning & Talent Development, Technology, and Sales Leadership to ensure operating models, systems, and training programs are scalable, integrated, and aligned to client and organizational needs. The role emphasizes product operations, vendor and technology management, analytics, and cross‑functional execution, with limited focus on direct sales activities.

Key Responsibilities

Sales Support & Product Operations Leadership

• Lead the development and execution of a unified sales support and product operations model that supports sales teams, customer support, and client delivery.
• Partner closely with Product leadership to ensure sales and customer‑facing teams are supported with effective tools, processes, training, and documentation.
• Ensure operating models, workflows, and systems scale effectively in a high‑growth, multi‑business environment.

Cross‑Functional Partnership & Strategy

• Partner with Sales, Product, Customer Support, Learning & Talent Development, and Technology leaders to improve the customer and buying journey.
• Provide strategic guidance to senior leaders on growth strategy, operational efficiency, capability investments, and resource allocation.
• Drive strong cross‑departmental communication and collaboration across matrixed teams.

Performance Management & Enablement

• Define and oversee performance measurement frameworks, analytics, and management programs that support sales and customer success outcomes.
• Partner with Learning & Talent Development to ensure adoption of consistent methodologies, role‑based training, and enablement programs.
• Align training and enablement efforts with product strategy, customer needs, and operational priorities.

Technology & Vendor Management

• Own strategy, implementation, adoption, and optimization of CRM platforms and the broader sales and support technology stack.
• Lead vendor governance and performance management for multiple VMS platforms (e.g., ShiftWise, Medefis, B4 Health) and associated technology support partners.
• Ensure sales and support technologies are effectively integrated into sales, product, and account management workflows.

Analytics, Process Improvement & Resource Optimization

• Lead analytics initiatives related to sales operations, performance management, forecasting, and operational insights.
• Identify and implement process improvements that increase efficiency, scalability, and effectiveness.
• Ensure optimal allocation of technology, support, and training resources impacting the sales organization.

People Leadership

• Lead, develop, and mentor managers and teams across sales support, operations, customer support, and product‑adjacent functions.
• Establish clear priorities, accountability, and a culture of collaboration and continuous improvement.

Required Qualifications

• Bachelor’s degree and 15+ years of progressive experience in sales operations, revenue operations, product operations, or related leadership roles
  OR
  High School Diploma/GED and 19+ years of equivalent experience.
• Senior leadership experience leading sales support, operations, customer support, or enablement functions in a high‑growth environment.
• Demonstrated experience designing, implementing, and improving sales or revenue‑supporting processes and operating models.
• Experience working with CRM systems and sales or customer‑facing technology platforms.
• Proven ability to partner effectively with Product, Technology, and Learning/Enablement teams.

Preferred Qualifications

• Experience managing multiple VMS platforms and external technology vendors.
• Experience leading large, cross‑functional, matrixed teams.
• Background in solutions‑based or services‑oriented business models.
• Experience supporting enterprise clients and complex operating environments.

Key Skills

• Sales Operations
• Product Operations
• Revenue Operations
• Customer Support Operations
• CRM & Sales Technology Platforms
• Vendor & VMS Management
• Performance Analytics
• Process Optimization
• Cross‑Functional Leadership
• Executive Stakeholder Management

Work Environment / Physical Requirements

• Work is performed in an office/home office environment.
• Team Members must have the ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.

 

 

Pay Rate

$148,500 - $185,500 Salary

Final pay rate is dependent on experience, training, education, and location.

This position may include additional compensation such as bonus or commission.  Please ask your recruiter for more information.