Durable Medical Services Representative

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Durable Medical Services Representative

Job Description

Durable Medical Services Representatives provide customer service to clients and referral sources, conducts over-the-counter sales, prepares DME orders from start to finish, and act as the main customer contact for SBL Home Medical Equipment. The DME Service Representative is a fast-paced position responsible for patient registration and intake of durable medical equipment for Sarah Bush Lincoln Home Medical Equipment.  Interested individuals must be comfortable using computers, providing exceptional customer service, have critical thinking skills, and the ability to multi-task.

Location: Effingham

Hours: 8:30 AM - 5 PM Monday through Friday. Full-time

Required: Driver's License; HS Diploma

Pay: Based on experience, starting at $16.94

Responsibilities

Assists in account receivable
management., Assists in assembling
customer charts and filing
paperwork appropriately., Assists in resolving customer
equipment problems and
issues., Develops and maintains
working knowledge of current
home care products and
services offered, and all
applicable insurance
guidelines regarding eligibility
for coverage and
reimbursement., Ensures all billing, posting,
insurance denials, inquiries,
orders, deliveries, service, and
pickups are handled in an
accurate and timely manner., Gathers and coordinates all
customer information and
processes paperwork,
including preparation of
paperwork for billing process., Monitors office supply levels
and places appropriate orders
as approved by the Durable
Medical Services Manager., Performs over-the-counter
sales functions, and handles
cash transactions efficiently
and accurately. Performs the
end-of-the-day cash account
balance., Provides recommendations to
callers and walk-in customers
regarding supplies and
equipment that can be
utilized to meet the
customer’s needs., Screens and directs telephone
calls, and takes orders from
referral sources., Verifies insurance eligibility of
clients.

Requirements

High School (Required)Driver's License - State of Illinois

Compensation

Estimated Compensation Range

$16.94 - $26.26

Pay based on experience