DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1,200+ Team members across more than 30 locations. When you join the DISA Team, you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation, we have more than 55,000 customers and complete more than 10 million orders each year.
DISA is proud to be a “Top Workplaces” award winner across multiple locations in 2023. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training.
Job Summary
The Driver Qualification Compliance Representative is responsible for verifying, processing, and analyzing incoming driver qualification documentation to ensure compliance with FMCSA regulations and established client protocols. This role focuses on maintaining accurate and compliant driver qualification files while delivering prompt, professional customer service. The position works collaboratively with internal teams and external clients to build productive working relationships and support regulatory compliance standards.
Essential Functions:
Analyze documentation loaded into driver qualification files to ensure compliance with FMCSA regulations and client-specific protocols (90%).
Respond to inquiries from Driver Qualification (DQ) representatives regarding evaluated documentation and compliance determinations (10%).
Process driver application forms, including research, data entry, scanning, and manual data correction to ensure regulatory accuracy.
Identify, analyze, and interpret driver files to confirm adherence to FMCSA regulations and internal compliance standards.
Manage and track driver qualification files through various stages to ensure regulatory requirements are met.
Filter, review, and clean inbound documentation for processing.
Review rough or blurred documents and reformat or clarify information for accurate recordkeeping.
Collaborate with management to prioritize client needs and workflow demands.
Cross-train across DISA service lines that contribute to building a complete driver qualification file.
Support the Driver Qualification Services department with additional duties as assigned.
Perform other duties as assigned.
Key Skills & Experience
High School Diploma or GED required.
Strong attention to detail and ability to analyze regulatory documentation.
Ability to manage multiple tasks while maintaining accuracy and quality.
Effective communication and problem-solving skills.
Prior customer service experience required.
Experience working with regulatory documentation or compliance processes is a plus.
Work Schedule:
Training -Monday - Friday- 8:30 a.m. - 5:30 p.m. EST
Working Hours - Monday - Friday- 8 a.m. - 5 p.m. EST
Benefits:
Personal and Sick Paid Time Off.
401k with a highly competitive match.
11 Paid Holidays.
Medical/Dental and Vision.
Group Life Insurance, HSA/FSA.
Employee Assistance Program.
Educational Assistance Program.
Physical Requirements:
While performing the duties of this job, the employee is regularly required to speak, hear, have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Walk (occasionally), sit- up to 8hrs. a day, stand (occasionally), use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, able to lift up to 15lbs.(occasionally).
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The pay range for this position is listed below. Your actual pay rate will vary based on: Geography, Skill-Set and applicable Local and State Pay Practices. Any questions, please contact our DISA Recruiting Team at Recruitment.Recruitment@disa.com.
Job Pay Range
$15-$17EOE/M/F/Vet/Disability