Doorways Case Worker

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Why this role matters  

The Salvation Army (Salvos) Doorways model of care provides holistic financial support to individuals and families seeking short term financial assistance and ongoing financial management support services. The Doorways Team provide person-centred trauma informed care, facilitate short-term financial assistance, and walk side-by-side with participants as they build the skills and knowledge to break the cycle of poverty.

About the role  

As a Doorways Caseworker, you will walk alongside community members to build their capacity, strengthen internal resources, and reduce reliance on financial aid. You’ll complete assessments, develop case plans, and support people in achieving their goals, including occasional work with young people aged 16–18. This role also contributes to implementing the Doorways model locally, ensuring services reflect TSA’s mission, values and legislative requirements. Based in Tuggeranong ACT, this is a Full time position until April 2028. Salary and conditions are in accordance with the SCHADS Award, level 4. 

How you will impact

• Assess community members’ specific needs, strengths and identification of interrelated issues and needs
• Develop high quality case plans with community members to identify achievable goals using a strength-based approach
• Support community members to build and increase capacity and develop independent living skills towards self determination
• Complete assessments and referrals for additional financial support e.g., applications for No Interest Loans (NILS), Energy Assistance, following State based practice guides and processes
• Develop and maintain referral pathways for other support and services
• Provide advocacy to support community members to access services and be connected in their community and be linked to other communities as appropriate

What you will bring

• Relevant qualification in Social Work, Psychology, Community/Human Services discipline and/or a minimum of 2 years relevant experience in the community services sector.
• A current and valid Working with Children’s Check.
• A willingness to undergo a National Police Check.
• A valid WWCC or vulnerable person check is required

What we offer 

• Maybe eligible to NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits  
• Employee Assistance Program - Independent confidential counselling service
• Financial, retail and lifestyle discounts and benefits 
• Discounted health and fitness programs through Fitness Passport  
• Up to 8 weeks leave per year through our purchase leave scheme 
• Generous Parental Leave offering of 12 weeks  
• Up to 5 days paid leave per year to support a TSA program or activity 
• An inclusive culture of dedicated, passionate and professional team members 
• Positively supporting and impacting the lives of others through your career contribution 

How to apply

If you are passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role.  Together we can build a brighter future. 

Applications are submitted via the online APPLY button

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration