Document Management Systems Specialist
Location: Hyderabad, India
Overview:
The Document Management Systems Specialist will manage document lifecycle activities within the electronic Document Management System (eDMS), ensuring accuracy, compliance, and operational excellence across global quality systems. This role supports global and site users by maintaining a controlled, reliable, and inspection-ready document environment while driving process efficiency, system improvements, and high-quality user support in a GMP-regulated environment.
What you will get:
- Opportunity to work within a global quality and compliance environment supporting life sciences operations
- Exposure to enterprise-level electronic Document Management Systems and digital quality processes
- Collaboration with global stakeholders across sites and functions
- Experience supporting compliance initiatives, process improvements, and system enhancements
- Career growth opportunities in Quality Systems, Compliance, and Digital Operations
What you will do:
- Act as Coordinator for the global eDMS application, including:
- Document ownership management for individual and mass updates
- Management of document properties and metadata
- Creation and maintenance of distribution lists and secure groups
- Out-of-office delegation management for users
- Serve as the primary point of contact for Global and Local DMS user support requests, including ticketing and email-based queries
- Manage the complete document lifecycle within the eDMS, including draft, review, approval, effectiveness, and archival activities
- Ensure documents are processed within defined workflows and timelines
- Maintain high standards of metadata accuracy and data quality
- Support day-to-day eDMS operations, including document routing, workflow management, and user support
- Assist with maintaining templates, workflows, and system configurations
- Provide guidance and troubleshooting support for document management processes, system access, retrieval issues, and workflow queries
- Ensure compliance with GxP requirements and Good Documentation Practices (GDP / ALCOA+)
- Support management and reconciliation of controlled documents where applicable
- Generate and monitor reports related to document status, overdue reviews, and process cycle times, highlighting risks or inconsistencies to management
- Identify and support implementation of continuous improvement initiatives and system enhancements
- Collaborate effectively with global stakeholders across functions and time zones
- Support approval of global documentation to ensure compliance with formatting, layout, references, and administrative standards
- Support DMS improvements, technical issue management, and OQ/PQ testing activities
- Coordinate and track eDMS-related training activities within Cornerstone
- Perform additional duties as assigned
What we are looking for:
- Bachelor’s degree in Chemistry, Biochemistry, Pharmacy, or related field
- Experience with Quality System Management in a GMP-regulated environment
- Experience within the biopharmaceutical or other highly regulated industries
- Strong Microsoft Office and software skills, particularly Excel and Power BI
- Experience with electronic systems, reporting tools, and data visualization is preferred
- Understanding of process mapping and process performance concepts is an advantage
- Strong problem-solving mindset with a solution-oriented approach
- Self-starter with excellent teamwork and collaboration skills
- Strong communication skills with the ability to work effectively in an international environment
- Excellent spoken and written English communication skills; German language skills are a plus
About Lonza:
At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion, and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.
Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.
Ready to shape the future of life sciences? Apply now.