When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Working under the direction of the Manager, Enterprise Document Management, the incumbent is responsible for coordinating and leading technical activities related to the implementation and deployment of vendor or in-house applications that provide enterprise document solutions and ensuring that business specifications and end user requirements are met and projects are delivered on time. This role requires the technical knowledge and skills to collaborate with solution vendors and to support system, network, storage, database, and development engineering resources in support of project efforts. The incumbent must demonstrate strong technical and problem-solving skills and the ability to provide effective peer support and coordinate troubleshooting complex technical or user support issues.Job Description:
1.Leads solution deployment, testing, and support activities to implement document management system projects and their supporting systems or interfaces. 2. Mentor and support other team members in deployment, testing, and support activities.
3. Provides resource requirements and scope of effort estimates for assigned projects.
4. Creates timeframes and work schedules to meet project deadlines.
5. Debug causes and ensure resolution of encountered service issues.
6. Develops or validates QA & UAT activities, including test cases and schedules.
7. Communicates effectively with clients and teams.
8. "Provides on-call support as needed.
Competencies:
1. Decision Making: Ability to make decisions that are guided by precedents, policies, and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
2. Problem Solving: Ability to address problems that are highly varied, complex, and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
3. Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. The Manager/Director provides broad guidance and overall direction.
4. Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
5. Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families, and external customers.
6. Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices, and policies with the ability to use them in complex, varied situations.
7. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
8. Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.
Minimum Qualifications:
Education: Bachelor's degree or equivalent work experience.
Licensure, Certification & Registration:
Experience: 5-8 years of related work experience required in the implementation,
deployment, and support of business-critical solutions.
Skills, Knowledge & Abilities: · Experience working in Windows and Linux environments. · Knowledge of more than one of the following programming languages: Java, Python, C#, ASP.NET, PHP or JavaScript. · Practical experience with application administration, installation, and configuration scripting. · Practical experience with content management systems. · Advanced technical computer skills as required for technical support specific to the functional area and related systems.
Preferred Qualifications & Skills: · Experience in a healthcare setting. · Knowledge of and experience with Documentum Content and Captiva scanning platforms. · Experience with EHR systems, such as Epic, Meditech, or Athena
Pay Range:
$74,880.00 USD - $93,600.00 USDThe pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.