Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Responsible for dealing with incoming mail and e‑mail instructions from clients by scanning them onto the system, routing them to the appropriate department, and processing outgoing client correspondence. The Documents Administrator supports business units by ensuring accurate document processing, storage, retrieval, and reporting while delivering efficient service to internal and external stakeholders.

Responsibilities

Key Focus Areas

Timely submission of branch documents to Back Office for filing.
Manage physical and electronic filing systems.
Perform T24 image uploads accurately and timeously.
Provide client statement and balance enquiry services (physical and electronic).
Manage and resolve queries with support departments (Helpdesk, Treasury Back Office).
Resolve mobile banking–related queries (M‑sign‑up, delinking, SMS alerts).
Support branch sales activities as required.
Manage incoming and outgoing mail.
Oversee stationery stock levels and replenishment.
Manage staff amenities (groceries).
Support queue management to ensure smooth customer flow.
Exchange information with internal clients by having courteous interactions with them.
Record and maintain daily and monthly activity logs.
Perform any other clerical duties assigned from time to time.

Role Requirements

Experience in records management, document administration, or office administration. (2 or more years)
A strong client and service focus.
Strong communication and interpersonal skills.
High attention to detail with strong compliance awareness.
Ability to work under pressure, prioritise work, and meet strict turnaround times.
Strong organisational and problem‑solving skills.
Proficiency in MS Office.

Skills

Action Planning, Client Management, Computer Literacy, Customer Service, Database Administration, Desktop Publishing (DTP), Detail-Oriented, Document Processing, Electronic Filing Systems, Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Processing, Records Management, Report Review, Resource Scheduling, Team Player

Competencies

Collaborates

Communicates Effectively

Demonstrates Self-Awareness

Drives Results

Ensures Accountability

Manages Complexity

Optimizes Work Processes

Organizational Savvy

Education

Bachelor Of Business

Closing Date

22 March 2026 , 23:59

The Old Mutual Story!

Document Administrator CABS (Gwanda)

Responsibilities

Key Focus Areas

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