Division Manager - Rehabilitation

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Lead the Way in Building Bright Futures!

Join our team as a Division Manager and make a lasting impact on adults with disabilities. This is your chance to oversee and lead two innovative programs that help participants with disabilities transition from day services to meaningful employment!

What’s in it for you?

✅ Salary: $70,000 annually + full benefits

✅ Locations: Oakton, VA (PIERS Day Program) & Arlington, VA (Access Employment Program)

✅ Mission: Empower individuals to gain confidence, skills, and independence

What we’re looking for:

• Professional experience in vocational training or supported employment in the disability field
• Strong leadership and supervisory skills - this position oversees two teams of 4-5 skill coaches and DSPs (direct support professionals)
• Passion for helping others achieve their goals

Why you’ll love this role:

💼 The chance to manage dynamic programs that change lives

🤝 Collaborate with dedicated, low-turnover teams and established community partners

🚀 Drive success stories that lead to sustainable jobs

Ready to make an impact? Apply today and help us build brighter futures!

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Job Summary

This position is responsible for the management and successful operation of Long Term and Community Integration Services (LTCIS). Provide supervision, training, and guidance to assigned staff. Oversee the development and implementation of Individual Service Plans (ISP) and support to assigned participants. Ensure compliance with all State and Federal regulatory guidelines, including Medicaid, Licensure, and CARF as well as other funding sources and company policy and procedure.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Supervise assigned employees to ensure their duties and responsibilities are completed. Hire, train, and evaluate assigned employees. May resolve work problems or assist employees in solving work problems.
• Manage the daily operations of the LTCIS.
• Ensure that the needs of the participants are being met and monitor services being provided by assigned personnel. Ensure that employees provide comprehensive and appropriate services to the participants receiving services in conjunction with contract specifications and supervisory instructions.
• Maintain knowledge of and ensure compliance with all State and Federal regulatory guidelines, including Medicaid, Licensure, and CARF as well as other funding sources and company policy/procedure.
• Ensure the employees provide accurate and timely performance reports, invoices, etc. Ensure that employees provide comprehensive reports including accurate, complete, and timely reports and statistical reports on the progress of assigned participants.

Additional Responsibilities

• Assure that employee files are being maintained to meet the standards for all regulatory agencies.
• Attend county Behavior Management and/or Human Rights Committee to present behavior intervention programs for participants, as needed and ensure crisis intervention and behavior intervention services for all participants as needed.
• Coordinate services with Community Services Board Support Coordinators to facilitate total program services
• Complete and ensure employees complete in an accurate and timely manner all evaluation/assessment reports, progress reports, daily notes, incident reports, attendance, and other supporting documentation. 
• Meet corporate goals for LTCIS revenue through filling programs with appropriate referrals.
• Conduct regular meetings with LTCIS personnel you supervise.
• Attend relevant meetings/committee functions internally and in the community to include peer agencies and advocacy groups.
• Meet with representatives of other community agencies, families, and significant others for the purpose of participant planning and review.
• Coordinate and participate in Interdisciplinary Team process and other meetings pertaining to participant's goals and objectives, as needed and oversee the development, writing, and implementation of Individual Program Plans and the maintenance of participant files to meet Medicaid, Licensing, and CARF standards.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• Required: Bachelor's degree in a human service field including, but not limited to, sociology, social work, special education, rehabilitation engineering, counseling, or psychology.
• Preferred: Master's degree in special education, vocational rehabilitation, or a human service field .
• Required: Five (5) years’ experience in the human service field.  
• Required: Minimum Three (3) years’ supervisory experience.
• Preferred:  Five (5) years’ supervisory experience.
• Must pass State of Virginia Department of Behavioral Health and Developmental Services (DBHDS) fingerprinting and criminal background check.
• Must pass the ODD (Orientation to Developmental Disabilities) assessment and competencies.
• Employees who drive individuals in the community or on behalf of the company must possess a current and valid driver's license. Eligible drivers must have a good motor vehicle record (MVR). Driving requirements vary by site.
• If eligible to drive, must pass the online driving training within 15 days of hire.

Knowledge, Skills, and Abilities

• Physical ability to support participants with personal care (feeding, toileting, transferring, etc.). 
• Ability to relate well to people at all levels of an organization.
• Proficiency in Microsoft Office skills, and the ability to become familiar with corporate specific programs and software, such as Microsoft Teams or ZOOM.
• Ability to solve practical problems and adapt to new information and guidance quickly.  
• Excellent verbal and written communication skills.  
• Detail-oriented and able to carry out work with the highest levels of accuracy.  
• Ability to work independently and as part of a team.
• Knowledge of behavior intervention principles.  
• Knowledge of community resources.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information