The primary purpose of this role is to ensure the seamless execution of end-to-end order fulfillment and international logistics operations across nominated APAC regions. This position is responsible for coordinating customer orders, managing import and export processes, and ensuring timely, accurate, and compliant shipment execution. The role supports operational excellence by liaising with internal stakeholders, warehouses, carriers, distributors, and external authorities to resolve order and shipping matters efficiently. It involves maintaining accurate transactional data within ERP systems, monitoring inventory and backorders, ensuring adherence to trade terms and pricing policies, and supporting international finance documentation including export documentation and Letters of Credit. The position contributes to service level performance, process optimisation, KPI tracking, and continuous improvement initiatives to enhance customer satisfaction, operational accuracy, and cost-effective distribution outcomes.
Let’s talk about Responsibilities
Responsible for the smooth operation of nominated regions, with a strong focus on customer service and operational accuracy
Coordinate order fulfillment activities to ensure timely and accurate deliveries across assigned markets
Ensure that customer needs and queries are addressed promptly and professionally for designated APAC countries and regions
Liaise with internal teams and external stakeholders (warehouses, carriers, distributors) to resolve order and shipping-related issues
Maintain and update logistics and sales data in relevant systems such as Oracle and Excel
Plan and process shipments based on inventory availability, customer requirements, and shipping schedules
Support end-to-end fulfillment activities including internal requisitions, purchase orders, import and B2B order management
Ensure adherence to agreed terms of trade, pricing, and sales policies for shipping and invoicing
Accurately document pricing variations and approval references in line with company procedures
Assist in the preparation and legalisation of export documentation required for international shipments, including coordination with government bodies and embassies
Support the preparation of documentary Letter of Credit presentations for international finance transactions
Contribute to process optimisation efforts by adopting standard work practices and reducing manual tasks under guidance from the Coordinator or Team Leader
Support the team’s continuous improvement and KPI tracking efforts through active participation and feedback
Contribute to a positive team culture by collaborating effectively, supporting peers during peak periods, and sharing best practices to strengthen team performance.
Assist in monitoring inventory levels, backorders, and stock transfers across assigned accounts or regions
Participate in team meetings and continuous improvement initiatives to improve service, accuracy, efficiency, and customer satisfaction
Generate routine reports on order status, inventory levels, and shipment timelines to support timely and efficient order distribution
Let’s talk about Qualifications and Experience
Required:
3–5 years of experience in international trade, logistics, or customer service within a global operations environment
Proven experience in coordinating customer service, sales support, and shipping across various modes of transport (air, sea, road)
Effective problem-solving skills with the ability to interpret logistics and sales data to support operational decisions
Ability to manage multiple tasks in a fast-paced environment while maintaining accuracy and attention to detail
Strong communication skills with the ability to collaborate effectively across functions and cultures
Adaptability to changing priorities, with a proactive and flexible mindset
Competence in Microsoft Office applications, particularly Excel (pivot tables, lookups, data filtering)
Familiarity with marine insurance, international finance documents (e.g., invoices, packing lists), and basic compliance standards
Sound working knowledge of international freight forwarding and transport modes
Understanding of international trade practices, including export procedures, customs documentation, Incoterms, and import/export regulations
High proficiency in ERP systems (e.g., Oracle, SAP) and Microsoft Office applications (especially Excel), with the ability to work with large datasets and update transactional records accurately
Preferred:
Bachelor’s degree in Business, Supply Chain, Logistics, or a related field
Experience working with international logistics or global supply chain networks
Familiarity with order-to-cash processes, sales operations, and pricing workflows
Exposure to working with cross-functional and/or regional teams across a matrixed environment
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.