Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Profile Summary:
In this role, you will support the team in undertaking regulatory competency reviews on the agency force, in accordance with regulatory, industry and company requirements on supervision, coaching, meeting and sales competency. You will also be involved in Compliance reporting, misconduct analysis, data support, for distribution channels.
Job Description:
Deliver compliance reporting, misconduct analysis and analytics support for distribution channels within stipulated timelines.
Oversee data‑supported assessment of suspected agency misconduct, including trend consolidation, investigation support and documentation of findings.
Prepare and review accurate, well‑structured reports, dashboards and management information for internal stakeholders and regulators.
Support oversight of surveillance activities, ensuring timely follow‑ups and remediation tracking.
Engage distribution channels to obtain relevant information for fair assessment of alleged misconduct and market conduct issues.
Uphold prescribed market and business conduct standards and maintain working knowledge of applicable regulations, Regional Compliance Standards and internal business rules.
Identify and implement improvements to reporting, data quality and team efficiency, including standardisation or automation initiatives.
Conduct competency reviews on distribution representatives to ensure they meet the stipulated regulatory, company requirements and industry guidelines
Identify any trends / root causes from the findings of the review and work with L&D / Compliance Engagement team to assess if further training / engagement is required
Support projects and regulatory initiatives, contributing analytics, coordination and execution support.
Who we are looking for:
Competencies & Personal Traits:
Strong analytical skills with the ability to interpret data and explain insights clearly
Strong inter-personal and communication skills
Experience with reporting and AI tools (e.g. advanced Excel, Power BI or similar) is an advantage
Good working knowledge of regulatory and market conduct requirements
Working Experience:
4-5 years of experience in compliance, market conduct, investigation, audit, reporting or analytics preferred
Experience preferably in the areas of sales, customer complaints and/or investigation in insurance or financial services
Education:
Degree in any discipline
Relevant insurance qualifications (such as M5, M9, etc) would be an added advantage
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.