Posting Date
01/14/26Application Deadline
01/19/26Pay Range
Anticipated Hiring Range: $18.50 - $22.50 hourlyJob Type
UnclassifiedDepartment
Animal Care and ControlAbout the Position
The Dispatcher provides emergency radio dispatch support for divisional and departmental field service activities, including public safety, bite quarantine, stray animal capture, court/citation activity, city and county code enforcement, and multiple reporting functions of the division that provide mandated services to the public. This position requires the employee to be in the office and or customer-facing for all hours worked.
About Us
Maricopa County Animal Care & Control employees are committed to animal welfare and strengthening the human-animal bond in our community, and we are always looking to add talented individuals to our team, either at our West or East Valley Animal Care Centers. As one of the nation’s largest open-admission shelters, we work with our community to serve the animals and people of Maricopa County. Our adoptions, shelter, clinic, and animal services officer teams learn first-hand about proper care of homeless and stray animals and work hard to help find them new homes.
Proud to Offer
Work with a greater purpose
Tuition reimbursement
Exceptional work-life balance
Opportunities for growth and development within Maricopa County
Low-cost, high-value healthcare for you and your qualifying dependents
Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively
Paid vacation, sick time, and parental leave
Extensive wellness program, including healthcare premium discounts
Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1
Learn more at Work With Us | Maricopa County, AZ
We Require
One year of experience in the operation of a multi-line phone system or radio communications
One year of experience with public relations
High school diploma or GED
A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis
We Also Value
Associate’s degree or higher in Business
One year of experience as a dispatcher in an animal control or emergency-type environment
One or more years of experience with Chameleon software or as an animal control agent
One or more years of experience in an animal control call center environment
Job Contributions
Monitor and track up to 20 field officers, leads, and supervisors to ensure officer safety, utilizing two-way radios, Samsara GPS System, cell phones, and/or email
Complete Daily Bite Report Tasks, Bite Health Checks, Bite Details and Results, sending Bite-Related close-out letters, and relaying specific bite information to agents for investigations, follow-ups, and rabies quarantine health checks
Create and generate activities in a timely manner, prioritize complaints, and facilitate time-sensitive responses for specific contracted cities/towns. Maintain constant communication with field supervisors and field agents regarding emergency PD/Fire calls and the efficient assignment of resources
Receive/make phone calls from/to 22 law enforcement departments, other government regulatory agencies, animal welfare organizations, elected officials, public health authorities, fire and emergency services, and internal county customers
Query vital information in the database and communicate accurately with officers in the field. Provide clear and accurate information to field agents, consistently utilizing departmental formats for approximately 3,500 activities per month
Check citizen complaints input by the call center for accurate addresses and jurisdictions before dispatching them to field agents, and follow up with citizens on confined activities each shift
Work with field agents to prepare, update, change, and/or enter officers’ actions using over 50 different abbreviated codes when needed. Enter accurate data into the software system
Prepare daily truck logs for each officer's beginning and ending vehicle mileage in the computer software, compare to the PM mileage, and make maintenance appointments for vehicles with Equipment Services as needed. Track vehicle mileage and preventative maintenance schedules to ensure proper vehicle maintenance
Prepare and monitor activities for Court Order/Vicious Orders. Research specific sections of laws for critical information as directed by the manager or supervisor
Open daily mail and email, review critical information, and input data into the software system to generate new activities. Prepares monthly exception reports by reviewing each activity completed in the month. Fill out and file clerical forms. Prepare monthly exception reports by reviewing each activity completed in the month
Working Conditions
Successful candidates must currently possess, or have the ability to obtain, a valid Arizona driver's license by the time of hire
Exerting up to 10 pounds occasionally or negligible weights frequently; sitting most of the time
Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions
May be required to travel between worksites and report to different shelter locations, as needed
Machines, tools, equipment, software, and hardware
Two-way radio, computer, multi-line phone system, Chameleon software program, and Samsara GPS system
Selection Procedure
Only the most qualified candidates will be considered
Consideration will only be given to candidates who submit online applications
Candidates will be contacted primarily through email and their Workday online application profile
Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive
Maricopa County is an equal opportunity employer.
Apply Now!