Dispatcher

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

First Student is Hiring a Dispatcher Serving South Umpqua, Riddle & Days Creek School Districts!

At First Student, our Dispatchers are a constant reflection of our company’s commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, managing routing and scheduling, ensuring on-time performance of routes, and supporting drivers and monitors with day-to-day operational needs.

What We Offer

• $22.00 per hour
• Monday – Friday, 8:30 AM – 5:30 PM, year-round work
• Full benefits including Medical, Dental, Vision, and 401(k)
• Paid holidays and PTO
• Tremendous career advancement opportunities across North America
• Positive and rewarding work environment

Dispatcher Responsibilities

• Oversee routing, scheduling, and daily dispatch of buses
• Maintain and adjust route coverage as needed to support service reliability
• Counsel and coach drivers and monitors on frontline performance and service issues
• Handle heavy phone and radio communication
• Receive and resolve scheduling and driver concerns; escalate to Operations Supervisor/Contract Manager as needed
• Serve as the primary communication liaison with contracted school districts
• Support driver payroll activities, timekeeping, and related administrative tasks as needed
• May assist with charter reservations or billing support
• Provide real-time solutions to pick-up, drop-off, and service issues
• Perform backup driver duties or clerical support when required
• Complete special projects as assigned
• Assist with day-to-day operational oversight

Dispatcher Experience & Skills Required

• 3–5 years of relevant experience
• High school diploma or equivalent
• Willingness to obtain a CDL (company-paid training provided)
• Basic knowledge of radio dispatch equipment
• Strong communication and customer service skills
• Ability to work under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience preferred
• Computer literate
• Subject to DOT drug testing and physical
  • DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason

First Student’s commitment to putting our customers first, dedication to safety, and focus on dependable transportation create a workplace you’ll enjoy. With over 120,000 employees and 2.5 billion passengers served annually, we offer stability, growth, and excellent training opportunities.

Apply today to join our team!

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.