JOB SUMMARY
Under the direction of the Manager of Case Management and the immediate supervision of the RN Case Manager and the clinical Social Workers, assists with completing concrete tasks necessary to facilitate post acute planning.
PERFORMANCE DUTIES
Coordinates completion of and transmits information to post acute provider i.e. home care, nursing home, other discharge/transfer destinations and services as directed through the ECIN software system. May carry an assigned caseload of nursing home return patients.
Contacts agencies regarding bed availability and accessibility and procedures for admission. Facilitates outpatient dialysis scheduling as directed and coordination of transportation needs.
Develops strong working relationships with various community agencies in order to promote timely patient discharge and positive financial outcomes.
Facilitates the ordering of Durable Medical Equipment as directed by the Case Manager.
Investigates patient’s insurance coverage for outpatient and long term care needs.
Documents per department guidelines in the electronic medical record.
Maintains an electronic data base of community resources.
Assists Appeals/Denials Manager as needed.
Works on other projects as needed such as closing cases in Allscripts for reporting needs.
Assists with the delivery of the Medicare Important Message to patients/families if needed
Contingent Discharge Planning Assistant, where you will play a vital role in patient care and discharge planning. Your skills in communication and teamwork will help us deliver compassionate, person-centered care.
JOB QUALIFICATIONS
A.Education
High school graduate
ØLicensure
B.Training and Experience
Health Care related experience preferred
Training in the use of EMR
C.Job Knowledge
Proficient computer skills that includes the internet, email, Word, and able to adapt to new programs quickly.
DEMANDS
A.Physical
Moderate physical demands due to the frequent need for rounding on the floors, carrying patient charts within a limited time-frame.
Visual and aural acuity
Good communication skills and pleasant telephone manner.
Ability to triage customer enquiries.
Able to prioritize and manage multiple requests by the case management team
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.