Disability/Absence Team Leader (Hybrid)

Job Classification:

Operations - Insurance Operations

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions!

For over 150 years, Prudential’s diverse and talented employees have been committed to helping employees and their families grow and protect their wealth through a variety of products and services, including Group Disability Insurance. We are known for delivering on our promise to our customers and are recognized as a trusted brand and one of the world’s most admired companies.

We measure our long-term success on our ability to deliver value for shareholders, meet customer needs, attract, and develop the best talent in our industry, offer an inclusive work environment where employees can develop to their full potential and give back to the communities where we live and work.

We are committed to keeping our promises and doing business the right way.

The Team Lead, Short-Term Disability/Absence and Paid Leave Claims will deliver benefit experiences that help create and protect financial wellness, making a meaningful impact in the lives of our customers and our communities.

This will be a hybrid role based out of Newark, NJ, or Portland, ME and requires your on-site presence on a reoccurring basis as determined by your business.

Virtual working arrangement may be considered, with expectation of travel as required.

What you can expect:

• Lead the team to achieve customer service and claims management excellence.
• Ensure accuracy of benefits paid on disability claims based on the deductible sources of income (offsets) and other contractual provisions outlined within the certificates.
• Monitor, track and analyze reporting to ensure appropriate offset management of claims.
• Develop effective action plans that result in improved team and individual performance.
• Build and maintain internal and external customer relationships.
• Provide direct reports with ongoing support, appropriate training, positive/constructive feedback, coaching and recognition in an inclusive manner.
• Drive employee engagement and continuous process improvement to remove barriers and enhance team effectiveness.
• Provide for business continuity by identifying potential successors and emerging leaders for the key leadership positions on your teams.
• Ensure team is in compliance with their obligations regarding risk identification, risk assessment and risk monitoring, control, and escalation.

What you’ll need:

• Minimum of three years in a Group Insurance Operations or claims experience required.
• A proven understanding of STD/Absence/Paid Leave claim management processes and offset management required.
• Strong critical thinking, mathematical, problem solving, decision making, and analytical skills required.
• Detail oriented with solid interpersonal skills.
• Proven strong Customer Service skills.
• Prior coaching, mentorship or leadership skills is a must.
• Ability to problem solve independently.
• Proven focus on continuous improvement.
• Ability to collaborate across business.
• Strong communication (verbal and written) and time management skills required.
• Proficiency in Teams, MS Word, and Excel.

It’d be a plus if you had:

• Bachelor’s Degree preferred.
• Direct supervisory experience.

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What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $92,400.00 to $137,400.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level. 

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 

• 401(k) plan with company match (up to 4%). 

• Company-funded pension plan. 

• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. 

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.  

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.  

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. 

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.