Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
Xometry is seeking an experienced and technically proficient Director/Senior Manager, Sales Engineering to lead our team of Technical Account Managers (TAMs). This role is critical to customer success and revenue expansion, focusing on ensuring our enterprise customers are maximizing their technical adoption and utilization of Xometry's platform post-sale.
You will be responsible for leading and developing the team that provides deep technical consulting, onboarding, solution architecture, and continuous technical support for our largest and most complex customer accounts. This is an exciting opportunity to translate customer technical needs into successful outcomes and directly influence retention and expansion revenue.
Lead and Develop the TAM Team: Recruit, mentor, and coach a team of skilled Technical Account Managers, fostering a culture of technical depth, proactive problem-solving, and superior customer satisfaction.
Post-Sale Technical Ownership: Own the technical relationship with key enterprise accounts post-sale, ensuring seamless onboarding, integration, and adoption of Xometry's platform and services.
Solution Architecture & Value Realization: Guide the TAM team in understanding complex, long-term customer manufacturing needs and designing technical solutions that drive measurable value and utilization of Xometry's various processes.
Technical Escalation & Support: Act as the final point of escalation for complex technical issues, ensuring quick and accurate resolution to maintain customer trust and retention.
Cross-functional Feedback Loop: Work closely with Product Management and Engineering to relay detailed, structured customer feedback regarding platform gaps, technical needs, and manufacturing trends to inform the product roadmap.
Account Expansion & Enablement: Partner with Account Managers to identify and support technical expansion opportunities within existing customer accounts by demonstrating new manufacturing capabilities or platform features.
Process Improvement: Develop and standardize best practices, tools, and methodologies for the TAM team to ensure consistent, high-quality technical service delivery.
7+ years of experience in a customer-facing technical role (e.g., Technical Account Management, Solutions Architecture, or Sales Engineering), with at least 3+ years managing or leading a technical team.
Technical Depth: Strong technical background with a deep understanding of manufacturing processes (e.g., CNC Machining, 3D Printing, Injection Molding) and the digital systems used in the space.
Customer Focus: Proven experience managing technical relationships with enterprise-level clients and driving successful platform adoption and retention.
Communication: Exceptional presentation, listening, and interpersonal skills with the ability to articulate complex technical concepts clearly and persuasively.
Leadership Style: Demonstrated ability to coach, mentor, and inspire a technical team focused on post-sale customer value and retention.
Education: Bachelor's degree in Engineering or a related technical field is required.
#LI-Hybrid
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.