Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Why join this role
This is an opportunity to help shape the future of how we build workforce capability in an increasingly AI-enabled company.
In this role, you will help move us from strategy to scaled execution. You will influence how we invest in talent and learning technologies, how we assess value across our platform ecosystem, and how we connect skills, learning, talent processes, and business priorities in ways that drive meaningful impact.
You will also play an important role in helping the organization evolve into a more AI-enabled workforce by identifying practical, responsible, and high-value ways AI can strengthen learning, capability-building, and workforce readiness.
This is a strategic leadership role for someone who can connect business needs with talent capability, technology, data, AI enablement, and operational execution.
If you are energized by building, integrating, simplifying, and turning vision into enterprise reality, this role offers the chance to make a meaningful mark.
Overview
As Director, Workforce Capability, you will play a pivotal role in translating our skills and talent strategy into scalable execution across the enterprise.
In this senior leadership role, you will bring together skills, learning technology, talent processes, vendor partnerships, data, governance, and emerging AI-enabled capabilities to create a more connected and effective capability-building ecosystem. You will help ensure our learning and talent investments are aligned to business priorities, supported by the right tools and platforms, and measured for impact.
You will lead the strategy and optimization of key learning content platforms and capability-enablement tools, while partnering closely with Talent Development leaders who own instructional design, content creation tools, and talent processes. Together, you will establish a stronger rhythm of strategic planning, platform prioritization, adoption, value assessment, and future readiness across the learning ecosystem.
This role will also help shape how AI is leveraged across learning, development, and workforce capability-building. You will identify opportunities where AI can improve employee growth, accelerate skill development, increase personalization, simplify work, and strengthen business performance, while ensuring adoption is practical, responsible, and aligned to enterprise priorities.
This role requires strategic foresight, strong business partnership, HR technology fluency, comfort with emerging AI capabilities, and the ability to simplify complexity and drive execution across HR, IT, Procurement, vendors, and business leaders.
Key responsibilities
Skills, learning, and AI-enabled workforce strategy execution
Translate the organization’s skills, learning, and AI-enabled workforce vision into a practical, phased, and scalable execution roadmap.
Help embed capability priorities into learning, talent, and workforce practices in ways that are relevant to business needs and future ways of working.
Identify where AI can strengthen capability-building, knowledge access, skill development, career growth, and workforce adaptability.
Create the governance, planning rhythms, and cross-functional alignment needed to move from concept to action.
Ensure skills, learning, and AI enablement initiatives are connected to business priorities, talent outcomes, and long-term workforce capability needs.
Learning technology and platform leadership
Lead the strategy, management, and optimization of enterprise learning content platforms and related capability-building technologies, including platforms such as LinkedIn Learning.
Define how learning platforms support a modern, skills-informed, and increasingly AI-enabled development experience for employees and leaders.
Evaluate how AI-enabled learning and talent platform capabilities can improve personalization, content discovery, skills insight, learner support, and overall employee experience.
Partner with Talent Development team members who own design and authoring tools such as Articulate, ON24, Powtoon, and similar solutions to ensure a cohesive learning technology ecosystem.
Establish a stronger operating rhythm for platform strategy, prioritization, adoption review, value assessment, and future planning.
Strategic tool and platform investment decisions
Facilitate strategic decisions about learning and talent platforms, including where to invest, consolidate, optimize, or sunset tools.
Assess current and future platform needs based on business priorities, user experience, integration requirements, scalability, AI capabilities, and measurable value.
Evaluate emerging AI-enabled solutions to determine where they can create meaningful business impact, improve productivity, or strengthen workforce capability.
Build clear recommendations and business cases to support platform and tool investment decisions, including AI-related capabilities and use cases.
Ensure decisions are informed by adoption data, stakeholder needs, cost-benefit considerations, governance requirements, and long-term capability strategy.
Help distinguish between high-value AI opportunities and low-value experimentation.
Vendor and external partner management
Build strong relationships with external vendors and strategic partners that support learning, skills, workforce capability, and AI enablement priorities.
Evaluate vendor capabilities, challenge assumptions, and ensure partners are aligned to business needs and expected outcomes.
Lead vendor discussions related to roadmap alignment, AI capabilities, implementation priorities, performance, governance, and return on investment.
Partner with Procurement, IT, HR, Finance, and other stakeholders to support effective vendor governance and decision-making.
Ensure external partners support responsible, secure, and business-relevant use of AI across the learning and talent ecosystem.
Cross-functional partnership and business alignment
Partner across Talent Development, HR, IT, Procurement, Legal, and the business to ensure strong alignment and execution.
Help leaders identify capability gaps, development opportunities, and scalable approaches to building future-ready talent in an AI-enabled environment.
Serve as a translator across strategy, technology, AI enablement, and operations, ensuring solutions are practical, usable, and business-relevant.
Influence stakeholders across functions and levels while building trust, clarity, and momentum.
Help align workforce capability priorities with the organization’s broader AI strategy and evolving operating model.
Measurement, insights, and value realization
Define and track success measures related to platform adoption, learner engagement, capability-building, AI enablement, and business value.
Build a more disciplined approach to value realization across learning platforms, vendor investments, and capability initiatives.
Use data and insights to guide prioritization, inform decisions, and strengthen future investment cases.
Help the organization better understand how learning, workforce capability, and AI-enabled ways of working contribute to workforce agility, internal mobility, productivity, and business performance.
Evaluate the effectiveness of AI-enabled learning and talent solutions through adoption, employee experience, business relevance, and measurable outcomes.
What success looks like
In this role, success will be defined by your ability to:
turn a strong strategic direction into practical, scalable execution
improve how skills, learning, talent processes, and AI-enabled capabilities connect across the organization
strengthen business confidence in how we build workforce capability for the future
identify practical, high-value ways AI can improve learning, development, and workforce readiness
create more discipline and clarity in tool and platform investment decisions
build productive vendor partnerships that deliver measurable value
establish better visibility into what is driving adoption, impact, and business relevance across our learning ecosystem
help the organization build the skills, confidence, and readiness needed to thrive in an AI-enabled workplace
What this role is not
This is not a traditional L&D operator role primarily focused on program delivery.
This is not solely a skills architecture role.
This is not a content design role.
This is not a pure AI product or engineering role.
This is a role for a leader who can take an existing strategic direction and help implement it in a way that drives adoption, operational rigor, business value, responsible AI enablement, and long-term capability building.
What you’ll bring
Significant experience in Talent Development, Learning Technology, HR Technology, Talent Management, Workforce Capability, AI enablement, or related transformation roles.
Strong knowledge of learning platforms, content ecosystems, talent technologies, and the broader HR tech landscape.
Strong understanding of how AI is reshaping workforce capability, learning, talent practices, and employee experience.
Experience evaluating, implementing, optimizing, and governing enterprise learning or talent platforms.
Experience assessing AI-enabled platform capabilities and translating emerging technology into practical business use cases.
Demonstrated success working with vendors and external partners to deliver scalable, high-value solutions.
Experience facilitating strategic tool and platform investment decisions, including prioritization, rationalization, value assessment, and future-fit capability planning.
Strong business partnership skills, with the ability to work effectively across HR, IT, Procurement, Finance, Legal, and business leaders.
Strong execution capability, including roadmap development, governance, cross-functional coordination, and change adoption.
Ability to simplify complexity, align stakeholders, and move from strategy to action.
Strong analytical and decision-making skills, including the ability to use data to inform recommendations and demonstrate impact.
Excellent communication and influence skills, with the ability to translate complexity into clear action.
Ability to balance innovation with sound judgment, responsible governance, and measurable value realization.
Additional qualifications that set you apart
Experience in skills-based talent, workforce planning, learning transformation, internal mobility, or workforce capability initiatives.
Familiarity with platforms such as LinkedIn Learning, LMS/LXP tools, content providers, talent marketplace technologies, and emerging AI-enabled learning solutions.
Experience in global, matrixed organizations.
Experience building measurement frameworks for platform adoption, workforce capability, and value realization.
Background in product management, digital transformation, enterprise capability-building, or AI-enabled transformation.
Familiarity with responsible AI adoption considerations, including user trust, governance, change readiness, and cross-functional decision-making.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$161,700.00 - $284,300.00Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
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