Director, Virtual Clinic Operations

We are so glad you are interested in joining Sutter Health!

Organization:

SHSO-Sutter Health System Office-Bay

Position Overview:

Directly manages a multidisciplinary virtual clinic team - including pharmacists, health coaches, and patient support staff - while owning day-to-day operations across an ambulatory virtual care model. Develops, measures, and drives accountability against a comprehensive key performance indicator (KPI) framework, and ensures staffing, logistics, and implementation readiness keep pace with program growth. Using deep electronic health record fluency and demonstrated experience running clinic or clinical program operations to a fast-moving, innovation-driven environment. Works closely with clinical leaders, product managers, digital teams, finance, and senior leadership to ensure the program operates as a high-performing, scalable care delivery model.

Job Description:

****Please Note: While this position is listed as hybrid, regular in-office attendance is required. Candidates should be prepared to commute to the San Francisco office on a consistent basis to support team collaboration and business needs.****

EDUCATION:

Equivalent experience will be accepted in lieu of the required degree or diploma

• Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, or related field

TYPICAL EXPERIENCE:

• 7 years of progressive experience in healthcare administration, virtual care, ambulatory operations, population health, or digital health environments.

• Experience contributing to or leading multidisciplinary clinical teams with an emphasis on operational performance.

• Experience working within or supporting operational KPI frameworks, workforce models, and capacity planning.

• Experience supporting healthcare supply chain logistics and vendor relationships.

SKILLS AND KNOWLEDGE:

• Deep familiarity with Epic, including clinical workflows, data structures, and reporting approaches, with the ability to leverage the platform operationally to monitor performance and support care team effectiveness. Familiarity with regulatory, compliance, and patient privacy considerations within healthcare operations.

• Demonstrated success running clinic or clinical program operations in an ambulatory or virtual setting, with direct accountability for care team performance, patient throughput, and operational outcomes. Ability to thrive in an innovation environment - this is not a static operational maintenance role.

• A passion for building operational systems that deliver high-quality patient care.

• A collaborative style that works effectively with clinicians, digital teams, finance, and stakeholders at multiple levels.

• Comfort navigating ambiguity and operating in an innovation-driven environment with evolving priorities.

• A systems thinking mindset, able to connect staffing models, logistics, regulatory requirements, and performance data into a cohesive operational picture.

• Strong analytical capability and comfort using performance data to drive decisions and accountability.

• Clear communication skills that translate operational complexity into actionable insights for diverse audiences.

• A proactive, solutions-oriented approach with the ability to manage multiple priorities.

These Principal Accountabilities, Requirements and Qualifications are not exhaustive but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

Job Shift:

Days

Schedule:

Full Time

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $202,030.40 to $323,232.00 / annual salary

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.