Director, U.S. Regional Field Service

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Division Specific Information:

Unity Lab Services, a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers.

We’re looking for a driven, high-performing leader to take charge of a top-tier Field Service team and elevate service operations across our Instrument & Enterprise Services (IES) portfolio overseeing the United States Service organization for CMD. This role demands a leader who delivers consistently excellent service, maintains exceptional customer satisfaction, and strengthens service margins. Your leadership will be central to accelerating organic revenue growth and boosting overall profitability.

As the Director of U.S. Regional Field Service , you will partner closely with leaders across IES, the division leadership, and corporate functions to ensure we deliver on our service commitments and consistently meet customer expectations. You will lead a team of six (6) direct reports supporting roughly 290 Field Service Engineers and Field Service Supervisors.

Success in this role requires a seasoned leader with a track record of guiding remote teams and collaborating effectively across a complex organization. You must be able to build trust quickly, drive accountability, and uphold high performance standards. We’re seeking someone who acts with ownership, delivers exceptional results, and cultivates a culture committed to transparent communication, team alignment, and achieving ambitious goals.

Responsibilities:

· Proactively drive strategic changes to advance the organization's goals

· Ensure achievement of annual financial targets and key service delivery metrics

· Develop and implement strategic plans, budgets, and programs

· Lead the team in implementing Practical Process Improvement Business Systems to improve efficiency.

· Work with Business Process Owners to ensure compliance and drive continuous process improvements

· Develop and mentor team members to meet their career goals

Requirements:

· Bachelor's or Master's Degree, equivalent experience, with a minimum of 10 years of service/sales leadership and management experience.

· Experience in services or relevant industry, with preference for analytical instrument or lab equipment experience

· Strong ability to influence at all levels within the organization

· Diversified experiences of growing complexity and scope, showing a history of growth and potential for larger responsibility

· Ability to lead in a highly matrixed, multi-cultural environment

· Knowledge of forecasting, budgeting, service cost drivers, and basic accounting principles

· Experience in change management principles and methodologies

· Excellent conflict resolution and interpersonal skills

· Ability to travel approximately 40% to 50%

At Thermo Fisher, we offer competitive benefits and the opportunity to advance within the company! We understand the need for growth and support a wide range of career-building programs. We love to recognize outstanding individuals within our company and offer several ways to reward this along with benefits that can't be matched. It is our goal to cultivate a positive work-life balance which you will be happy to retire in.

Compensation and Benefits

The salary range estimated for this position based in Pennsylvania is $145,500.00–$218,250.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards