Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Territory
Director, Territory
Overview:
Mastercard is investing in a transformation of our global sales incentives across plan design, data transformation, systems implementation and operations. This transformation is a critical step in modernizing how we reward performance, scale our selling motions, evolve pipeline performance and support sustained growth. This initiative upgrades sales incentives across the enterprise to market‑benchmarked, globally aligned programs, while significantly improving transparency, governance, and operational efficiency.
The Director of Territory is responsible for the execution of transformation and subsequent operations the strategy, design, and operations of the enterprise sales incentives territory structure and crediting logic. This includes developing and implementing globalized frameworks and practices for customer assignments and strategic territory development across the three business lines, verticals and their regional partners. Cross-functional responsibilities include collaboration and impact analysis with sales incentives, reporting and process improvements underpinned by business insights and analytics.
Role:
The role holder will be responsible for leading a dedicated team to deliver the following outcomes:
• Global territory ownership & governance: Maintain all regional, generalist, specialist, and overlay assignments, ensuring clear coverage, non-duplication, and consistent global standards.
• Customer lifecycle coverage mapping: Align territory coverage to customer lifecycle stages (acquire, grow, retain, expand) to ensure appropriate role engagement and handoffs.
• System of record accuracy: Own completeness and accuracy of territory, account, and assignment data in the system of record, including data quality controls and change management.
• System of record operations: Partnership with the SAP ICM lead to ensure alignment on data integration, versioning, approvals, and downstream alignment with compensation plans and reporting.
• Customer structure alignment: Ensure territories and coverage align to franchise, legal entity, and finance customer hierarchies to support crediting, forecasting, and reporting integrity.
• Coverage effectiveness analytics: Analyze average revenue size, capacity, and ROI by role and segment to inform optimal role-to-customer alignment and coverage models.
• Unassigned customer deployment: Regularly identify and deploy unassigned or orphaned customers to appropriate sellers on a defined cadence to minimize coverage gaps.
• Cross-functional coordination: Partner with Sales, Finance, Incentives, and Sales Enablement across Core and CNPF and Global Sales Excellence to support annual planning, in-year changes, and downstream impacts to quotas and incentives.
The ideal candidate should have:
• Experience in designing and operating standardized program frameworks and governance structures
• Ability to translate insights into actionable plans
• Strong business acumen and commercial awareness
• Strategic and collaborative work approach across various business lines, functions, and regions
• Excellent managerial, interpersonal, written, and verbal communication skills
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
Job Posting Window
Posting windows may change based on the volume of applications received and business necessity. Candidates are encouraged to apply expeditiously.