Director, Techinical Program Management - Missionforce

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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Technology Program Management team works across our Cloud Business Units driving programs that deliver innovative, enterprise cloud solutions for our customers. We are the Grease, Glue, Coach & Cop that create delighted users, thriving teams and innovation everywhere.

About you...
Loves to wear multiple hats.
Leaps tall buildings in a single bound-bringing the whole team with you.
Keen reader of people, culture and tea leaves; builds the relationships to make things happen.
Highly functional in a dynamic, challenging environment.
Comfortable bending between the tactical and strategic.
Top notch executive presence and communications superstar.
Able to balance the needs of infrastructure delivery with an agile mindset.

Top 5 reasons to join our team:
Thrive in a culture of ownership, delivery, and innovation.
Drive the end-to-end delivery of world-class technology solutions.
Be a catalyst for change in the realm of World-Class Technology and Products.
Enjoy a hyper-transparent flow of information, conversation and ideas.
Innovate and invent the future of Agile and Social program management.

Responsibilities:

• Work with multiple delivery teams to take ownership and accountability of technical project planning and delivery for the service ownership maturity model program.
• Develop trusted relationships with key technology and functional leaders & stakeholders to drive focus on the strategic program objectives and optimize program delivery. This includes supporting and holding resources accountable for their responsibilities within the service ownership program.
• Translate business objectives into execution strategy (tactical and strategic), lead and successfully execute the strategy through strong collaboration and agile leadership.
• Ensure data is collected to appropriately assess the level of maturity of the service owner to inform decision making for mitigating risks and resolving issues.
• Utilize internal tools and agile mindset to create a collaborative environment that fosters autonomy, transparency, mastery, innovation and learning; promotes continuous improvement.
• Anticipate and aggressively remove obstacles that slow down or prevent the service ownership maturity model program from a successful organization wide adoption.
• Drive for clarity to keep teams moving forward.
• Provide “go to” leadership, transparency and visibility to the entire Technology & Products organization.
• Seek to continuously grow by proactively seeking and embracing constructive feedback.
• Providing the same level of feedback to colleagues to encourage an open and collaborative culture.
• Monitor and resolve end-to-end process for things like: repeating pain points/sticking points, blockers.
• Build plans and mitigations to address pain points to ensure the alacrity of the service ownership maturity model program.

Required Skills & Experience:

• 6+ years of strong technical program management experience.
• 3+ years of solution management experience for infrastructure, software, or online services (SaaS experience)
• Solid understanding of DevOps/Live Site, Service Ownership and the transformation needed to adopt this paradigm shift within an organization
• Thorough understanding of infrastructure processes and lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.
• Agile/Kanban experience in an infrastructure environment is not required, but an understanding of agile and an ability to think agile is required.
• Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment.
• Excellent analytical and problem solving skills with a history of hands-on, detail orientation.
• Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.
• Ability to successfully collaborate with multiple technical functions in the areas of infrastructure, technical operations, software engineering and customer support.
• Experience as a Product Manager and/or Product management a plus.
• Experience with Portfolio Management.
• A service oriented minded person who “Thinks Customer”.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $171,200 - $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $205,800 - $298,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.