Director, Talent Acquisition Operations

About the Role

Gap Inc. is seeking a strategic and forward-thinking leader to join us as Director of Operations, Talent Acquisition. In this high-impact role, you will drive enterprise-wide talent acquisition strategies that advance our bold vision: To become a high-performing house of iconic American brands that shape culture.

As a key member of the Talent Acquisition Leadership Team (TALT), you will reimagine how we attract and engage talent - embedding equitable practices, operational excellence, and innovation into every stage of the candidate experience. From strategic storytelling to designing scalable systems, your leadership will position Gap Inc. as a destination for purpose-driven careers.

What You'll Do

• ​Lead transformation efforts by connecting strategy to operations, enabling agility, impact, and excellence across the Talent Acquisition ecosystem

• Build strategic partnerships across HQ functions and cross-functional teams to drive integrated, culturally relevant TA initiatives with a Field-First mindset.

• Align TA processes with enterprise goals through structured cadence reviews that ensure accountability, timely execution, and measurable impact

• Embed inclusive hiring practices and psychological safety to ensure equitable candidate experiences and diverse pipelines

• Oversee daily recruitment operations including sourcing, candidate assessment, onboarding, ands take holder alignment to ensure seamless execution

• Own planning cycles including Annual Operating Plan (AOP), Long Range Planning (LRP), Goal Setting, calendaring, and performance tracking (e.g., hiring metrics, SLAs)

• Advise TA Operations and TALT teams to identify and remove barriers, fostering empowerment, enablement, and operational agility

• Drive budget design, strategic vendor management, and contract optimization to drive cost-effective, compliant, and high-performing partnerships.

• Analyze organizational training needs and collaborate with HR partners to implement learning solutions that address capability gaps and escalated issues

• Leverage recruitment data and platforms (e.g., Excel, Workday) to inform forecasting, reporting, and strategic decision-making

• Pilot and scale innovative hiring solutions including virtual assessments and skills-based frameworks to meet evolving business needs

• Support Head of Talent Acquisition with strategic projects including Board and Senior Leadership presentations, stakeholder communications, and executive forums

Who You Are

• Proven success driving talent strategy, workforce planning, and operational execution across large, matrixed organizations

• Deep expertise in recruitment technologies, data analytics, and systems optimization to support scalable, high-impact solutions

• Strong business acumen with a track record of aligning talent and operational strategies to enterprise growth objectives

• Led complex, cross-functional initiatives that enhanced agility, efficiency, and team effectiveness across diverse stakeholder groups Built collaborative partnerships with senior leaders and high-performing teams, fostering accountability and delivering enterprise-wide results

• Applied innovative thinking to solve abstract challenges, translating business needs into practical, measurable solutions 

• Continuously explored emerging technologies and methodologies to elevate candidate experience and operational performance