Director, Supply Chain Operations (Ortho East)

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. The Director, Supply Chain Operations is responsible for all operational aspects of assigned Region or Cluster (based on Market) and is the liaison between Smith+Nephew Logistics, Sales and Regional Planning. The role also serves as the face and voice of Logistics partnering with sales management to enable sales growth. Through continuous improvement mindset, this role develops and implements company inventory asset management policies and procedures for efficient warehouse operations while maximizing asset utilization and minimizing inventory and instrument financial investment. This role leads and manages through a culture of Care, Collaboration and Courage to enhance business relationship development between Sales Management and Logistics. Critical to success is comfort working in a highly matrixed environment with stakeholder partnership. Also, this role requires working knowledge of company products, operating system, and medical procedures.

What will you be doing?

Asset Management

• Perform periodic reviews of asset and implant usage to ensure alignment with company inventory goals. Work with commercial partners to create action plans for rebalancing field inventory and/or new set deployments.
• Owns Inventory Optimization for Region/Cluster to drive revenue, profitability and savings/cost avoidance, including management of excess & obsolescence and scrap.
• Direct analysis around asset/inventory management, mobile logistics (if applicable), physical distribution network design, product management, and general process standardization.
• Execute strategies delivered by teams of analysts, integration, and implementation leaders focused on tactical execution of revolutionizing the operational support model for near and long-term growth and capital efficiency.

KPI and Performance Management

• Through Tiered Accountability, implements processes and procedures to effectively detect, respond to, mitigate and resolve incidents that threaten or disrupt operations.
• Responsible for performance related to Tier 4 KPIs, ensuring performance is meeting target and any deviations are course corrected, escalating for support where required.  Implement and responsible for the implementation of Tier 1, 2, 3 and 4 meetings and structure across Region/Cluster and for sharing outcomes with senior management at Tier 5.
• Lead the development of "Best Practices," SOPs, process improvements, system enhancements and reporting for company-wide application.

People Leadership

• Responsible for leading teams including attracting, engaging, training, developing, empowering and retaining employees capable to deliver and exceed our business goals in support of the high-performance culture we aspire to. Owns employee engagement and related action plans for Region/Cluster
• Monitors performance against KPIs and manages adherence to standard work through other people leaders.

Safety & Compliance

• Adhere to policies, procedures, protocols and requirements related to quality, regulatory and health, safety and environmental requirements. Demonstrate good housekeeping in warehouse areas to include maintaining a clean and orderly work environment.
• Manages all product recall activity is performed immediately to ensure compliance to all required.  Coordinate with Quality and Regulatory to ensure verify and ensure all compliance procedures are followed.

Systems

• Learn and effectively navigate software such as MoveMedical and ERP systems such as SAP, AX, Webops or Totvs.

Other

• This role performs other duties as required including performing on-call support as needed.

Travel - Domestic travel of 25% - 50%.

Education - High School Diploma or equivalency required. Bachelor degree in Business Administration, Supply Chain, Operations, Industrial Engineering, or a similar field is preferred.  Armed Services experience, especially in a logistics or supply chain function, highly preferred.

What will you need to be successful?

At least five years experience, ideally eight or more, in a related field such as logistics, warehouse operations, or business analysis.

Establish and foster an emotionally safe environment where people feel comfortable suggesting ideas and voicing their opinions.

Works cooperatively across the organization to achieve shared objectives.

Fosters collaboration and networking across all levels of the organization.

Instills trust by following through on commitments and viewed as direct and truthful.

Courage to hold crucial conversations with employees and stakeholders.

Financial Acumen to ensure every decision supports the overall health and growth of the business.

Coaching managers and supervisors to solve problems and improve business performance.

Leads change management activities.

Places a high priority on developing others.

Certifications

ASCM, Six Sigma, Lean, or Project Management certification desired.

Physical Demands - Must be able to lift 75 pounds. Standing, walking, bending, stooping, pushing, and pulling commonly occur for long periods of time.

You Unlimited.

• Inclusion + Belonging: Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/

• Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement  

• Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day  

• Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program 

• Flexibility: Hybrid Work Model (For most professional roles)  

• Training: Hands-On, Team-Customized, Mentorship  

• Extra Perks: Discounts on fitness clubs, travel and more!  

Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.