Director, Strategic Business Transformation & Operations

About the role

We're looking for a Director, Strategic Business Transformation & Operations to serve as the right hand to the SVP of Business Transformation and Operations. You'll help turn strategy into clear priorities, focused initiatives, and tangible results, bringing focus to what matters most and keeping leaders aligned around the highest-impact work. This hands-on individual contributor role is for someone who values solving complex problems, working across teams, and driving change at scale. You'll turn ambiguity into action and help us move faster with clarity and focus.

Key Responsibilities

• Partner with the SVP and senior leaders to define and communicate company priorities
• Synthesize complex business information into clear, compelling narratives for leadership forums, SMT, and all-hands
• Advise on content and messaging for high-visibility communications
• Plan and run key forums such as town halls, all-hands, executive offsites, and leadership meetings
• Build processes that improve collaboration, accountability, and follow-through, removing friction across teams
• Track and report on strategic initiatives to ensure timely delivery and measurable impact
• Establish accountability, flag risks and dependencies early, and maintain visibility across major transformation efforts
• Develop briefings, presentations, and talking points that prepare the SVP for key meetings and decisions
• Embed company values and BTO norms into daily operations and leadership behaviors
• Partner with HR and functional leaders to strengthen engagement, performance, and organizational health
• Lead cross-functional initiatives and pilots to solve complex challenges, improve operations, and test new ideas
• Own the operational budget for the segment, partnering with leaders on annual planning and leading monthly and quarterly reviews

We are considering applicants available to work a hybrid schedule, with three days each week onsite at our Los Angeles office.

About You

We get excited about candidates, like you, because you turn complex problems into clear plans and real progress.

• You have 12+ years of professional experience, including 2+ years in management consulting focused on strategy, operations, or transformation
• You have experience in media, technology, or streaming environments
• You have experience supporting large-scale business transformation or operational improvement efforts
• You have experience leading complex, cross-functional work from idea to delivery
• You handle ambiguity well and can bring structure and clarity when balancing multiple priorities
• You think analytically, stay organized, communicate clearly, and use data and metrics to guide decisions
• You have succeeded at working directly with senior leaders, earning trust, and influencing decisions

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid