Director, Solutions Architecture

• Lead, coach, and develop a team of Solutions Architects, fostering a high-performance, solution-oriented culture  

• Provide hands-on guidance on complex pursuits and technical solution development  

• Build team capabilities in quantitative modeling, operational design, and vertical expertise  

• Establish clear expectations, performance standards, and career development pathways  

Technical Solutioning & RFP Leadership 

• Lead the design of solutions for RFPs and client pursuits, including:  

• Workload assessments and demand modeling  

• Staffing strategies and labor optimization  

• Maintenance program design (preventive, predictive, reliability-centered)  

• Equipment planning, including MHE (Material Handling Equipment) in logistics environments  

• Mobile Maintenance & Engineering (routes, drive times, billable rates, etc.) 

• Translate client requirements into practical, executable, and cost-effective operating models  

• Ensure solutions are aligned with operational feasibility, service delivery models, and margin targets  

Quantitative Modeling & Analytics 

• Develop and oversee data-driven, quantitative models to support solution design and pricing  

• Leverage industry-standard benchmarks, analytics, and data insights to inform staffing, cost structures, and performance expectations  

• Partner with costing teams to validate assumptions and ensure financial accuracy  

• Use analytics to differentiate solutions and improve competitiveness  

Process Optimization & Solutioning Excellence 

• Design and implement standardized solutioning processes, frameworks, and methodologies  

• Develop repeatable tools, templates, and key documents to improve efficiency and consistency across pursuits  

• Continuously refine the solutioning approach based on lessons learned, win/loss insights, and market trends  

• Drive innovation in how solutions are structured, modeled, and presented  

Cross-Functional Collaboration & Stakeholder Management 

• Partner closely with Business Development, Operations, and Costing to align on pursuit strategy and solution design  

• Act as a key stakeholder in pursuit planning, strategy sessions, and client engagement activities  

• Ensure alignment between solution design and operational execution capabilities  

• Communicate complex technical solutions in a clear, compelling manner to both internal and external stakeholders  

Client Engagement & Commercial Support 

• Participate in client meetings, site walkthroughs, and solutioning workshops  

• Support presentations and proposal defenses with a strong technical and operational narrative  

• Build credibility with client stakeholders, including operations and engineering leaders  

Qualifications 

Required 

• Bachelor’s degree, preferably in Engineering, Operations, Supply Chain, or related field  

• 10+ years of experience in facilities, facility services, facilities management, or related operational environments  

• Experience developing technical, operations-based solutions for RFPs and complex service engagements  

• 5+ years of experience leading or mentoring technical or solutioning teams  

• Strong expertise in:  

• Workload analysis and staffing model development  

• Maintenance strategies and operational design  

• Quantitative modeling and data-driven decision-making  

• Demonstrated ability to build structured, repeatable processes and tools  

Preferred 

• Experience in one or more of the following:  

• Manufacturing / production maintenance  

• Logistics / distribution environments (including MHE systems)  

• Life sciences / regulated environments  

• Familiarity with CMMS / EAM systems  

• Lean, Six Sigma, or reliability engineering experience  

• Advanced degree (MBA or technical discipline)  

Core Competencies 

• Technical Solutioning (Non-IT) – Designs operational solutions grounded in real-world execution  

• Quantitative & Analytical Rigor – Uses data, benchmarks, and modeling to drive decisions  

• Process Building – Creates scalable, repeatable solutioning frameworks and tools  

• Leadership & Coaching – Develops team capabilities and drives performance  

• Stakeholder Management – Effectively partners across BD, Operations, and Costing  

• Commercial Acumen – Aligns solutions with client value and business outcomes  

Success Metrics (KPIs) 

• Win rate on new business pursuits and renewals  

• Accuracy and competitiveness of staffing and cost models  

• Adoption and effectiveness of standardized solutioning tools and processes  

• Team development and performance  

• Client feedback during pursuit and transition phases  

• Contribution to differentiated, data-driven solutions  

What Success Looks Like 

• Establishes a best-in-class, repeatable solutioning engine  

• Builds solutions that are both operationally sound and commercially compelling  

• Brings strong technical credibility in production, maintenance, and logistics environments  

• Elevates team capability in quantitative, data-driven solutioning  

• Creates alignment across BD, Operations, and Costing to improve pursuit outcomes