Director Sever Institute Operations (Hybrid) - Engineering

Scheduled Hours

37.5

Position Summary

Leads Sever Institute operations including enrollment management (marketing, recruiting, and enrollment), academic operations (program delivery, student services), administration (financial management, administrative processes), and facilitates collaboration among the Sever Institute. Primary point of contact to McKelvey Graduate Student Services and Academic Operations. In conjunction with academic Program Directors, manages Sever Institute Adjunct Faculty hiring and onboarding and assists Adjunct Faculty with course development and teaching proficiency. Conducts new program development ideation, planning, and implementation. Works with Program Directors to ensure ongoing relevance of current programs, curricula, and courses. Manages the Sever Institute quality assurance office. As the unit quality assurance manager, instills a mindset of continuous improvement, oversees unit QA processes including enrollment management, program quality, new program development, and administration, and formulates and reports on key performance metrics. Assists the Executive Director in strategic matters. This includes developing, implementing, and managing implementation plans to achieve Sever Institute strategic goals and, as appropriate and as needed, participating in business development initiatives and activities.

Job Description

• Manages Sever Institute academic operations. Ensures consistency and quality in program delivery and a robust student experience. Supervises the Sever Institute Director of Academic and Student Services function. Develops plans, policies, and initiatives to achieve academic operational goals. Coordinates Sever Institute for-credit to ensure consistency and integration across program portfolios and alignment with Sever Institute strategic goals and objectives. Primary point of contact to McKelvey Graduate Student Services and Academic Operations for all matters pertaining to admissions, student conduct, Student Sunrise.

• Supervises the Sever Institute enrollment management function. Provides leadership, guidance, and support to the enrollment management staff to ensure the Sever Institute enrollment management strategy is implemented and achieved and individual marketing and recruiting plans goals and objectives are met. Ensures the coordination and integration of enrollment management, marketing, recruiting, and alumni engagement plans and objectives across Sever Institute.

• Conducts new program development ideation, planning, and implementation. Works with Program Directors to ensure relevance of current programs. Organizes market studies, conducts curriculum development workshops, prepares implementation roadmaps, and oversees course development and porting of course material into Canvas in accordance with Sever Canvas LMS standards.

• Manages Sever Institute Adjunct Faculty hiring and assists 70+ Adjunct Faculty with course development and teaching proficiency. Liaisons with McKelvey HR to ensure smooth onboarding. Administers the Sever Adjunct Academy for new faculty hires.

• Serves as the Sever Institute Quality Assurance officer. In coordination with process owners, drives the continual improvement of core Sever Institute process strategic through process implementation, standardization, management, measurement, and assessment. Analyzes, interprets, and reports on process data and metrics. Works closely with process owners to seek out and evaluate improvement opportunities and formulate and direct the implementation of solutions, projects, and initiatives that lead to better, faster, and less expensive Sever Institute processes.

• Assists the Executive Director with formulation of strategy, unit-related ideation and problem-solving, and as appropriate and as needed, business development which could include BD planning, meeting with industry representatives, and external relationship building. Undertakes and completes other projects as assigned by the Executive Director.

Working Conditions:

Job Location

• Normal office environment.

Physical Effort

• Typically working at desk or table.

• Repetitive wrist, hand or finger movement.

• Ability to move to on and off-campus locations.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor's degree

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Senior-Level Customer Engagement, Operations Management, Strategy, Staffing, Service, Resource Management And Management Of Complex Teams (10 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Preferred Qualifications:

• Master’s degree with emphasis in management, operational execution, and quality assurance.

• Strong analytical skills.

• Demonstrated success in managing multi-disciplinary teams and complex projects.

• Expertise in strategic and business planning in a P&L driven environment.

• Background in quality assurance methods and techniques to assure efficient and reliable processes​.

• Experience in business development and long-term relationship building that lead to extended partnerships and deals.

• Managing an operational team, delivering on strategic and operational projects, driving P&L goals, and using data to assess and ensure quality of services.

• Candidate must be able to think strategically while also executing at the tactical level. Must have at least a working knowledge of all functions being managed.

• Capacity to translate strategic guidance into operational execution.

• Self-motivated to identify and seize opportunities and take action.

• At ease when interacting with executive and senior leaders.

• Small team leadership including the ability to promote teamwork and inspire excellence.

• Analytical/data/detail orientation with a bias toward problem-solving.

• Project management expertise and the ability to finish complex undertakings.

• Ability to multi-task in a fast-paced environment.

• Ability to develop and close business deals.

Preferred Qualifications

Education:

Master's degree

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

Program Development, Administrative Management Or Project Management (3 Years), Quality Assurance (10 Years)

Skills:

Analytical Thinking, Business Development, Communication, Data Analytics, Data Oriented, Data Quality Assessments, Multidisciplinary Teamwork, Multitasking, Operational Execution, Operations Management, Partnership Agreements, Profit and Loss (P&L) Management, Profit and Loss Responsibility, Project Management, Quality of Service (QoS), Quality Services, Sales and Business Development, Senior Executive Relationships, Strategic Planning, Strategic Thinking, Strive for Excellence, Tactical Thinking, Team Management, Verbal Communications, Written Communication

Grade

G13

Salary Range

$65,900.00 - $112,700.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.