The Director, Services Sales – North America is a senior leadership role within Arrow’s North American Sales organization, focused on driving revenue growth and margin expansion across Arrow’s services portfolio. This role is responsible for developing and executing strategies to scale Professional Services, Managed Services, and other value-added offerings through both partner and supplier channels. The ideal leader brings deep IT services sales experience, strong channel expertise, and a proven track record of building pipeline and closing complex, solution-oriented opportunities. This is a high-impact role that demands immediate execution, strategic vision, and measurable results.
What You'll Be Doing:
Revenue & Growth Leadership
Own and deliver quarterly and annual services revenue and gross profit targets.
Increase attach rates of services to hardware, software, cloud, and AI transactions.
Expand services penetration across National, Strategic, Regional, and Mid-Market accounts.
Drive predictable services pipeline creation and conversion.
Channel & Supplier Execution
Partner with field sales leaders to embed services into all major GTM motions.
Develop joint services growth plans with key supplier partners.
Position Arrow services as a competitive differentiator within the channel.
Ensure services are integrated into Hybrid Cloud, AI, and Security solution plays.
Sales Enablement & Coaching
Equip AEs and sales leaders with repeatable services sales plays.
Coach sellers on discovery, positioning, and closing of services-led engagements.
Develop and deploy scalable services messaging and value propositions aligned to partner outcomes.
Build field confidence in leading with services early in the sales cycle.
Cross-Functional Collaboration
Align closely with Professional Services, Managed Services, Capital Solutions, and ArrowSphere leadership.
Improve time-to-quote, pricing consistency, and delivery confidence.
Escalate systemic barriers that impact services velocity or customer experience.
Pipeline & Performance Management
Establish clear services KPIs by segment and region.
Maintain weekly visibility into services pipeline health, attach rate, and win/loss analysis.
Identify underperforming segments and execute corrective action plans.
What We're Looking For:
10+ years of IT services sales experience required (Professional Services, Managed Services, or solution-led services business).
Demonstrated success selling services through a channel or distribution model required.
Proven track record of delivering quota and margin targets.
Experience driving services attachment to technology transactions.
Strong executive presence and field credibility.
Experience leading in fast-moving, evolving environments.
Work Arrangement:
Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership.
What’s In It For You :
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities
And more!
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Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)
We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.